Front Desk Agent - Aethos Ericeira Lisboa

Front Desk Agent - Aethos Ericeira
Lisboa
Lisboa, Lisboa, Portugal

Who We Are: Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ” having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story. About Aethos Ericeira: AETHOS Ericeira opened its doors in September 2022, just above Praia da Calada, 10 minutes drive from Ericeira. With 50 rooms, three F&B outlets, including a restaurant with a bar open to the public, a heated saltwater pool, a gym and a spa area, it's the perfect haven for
- inspired travelers. We also have a multipurpose room which is available for events, leisure and wellness activities. Overview: Aethos Hotels is looking for dynamic and ambitious Front Desk Agent to support our Front Office team and ensure the hotel's night operations.

What We Offer:

• Internal training as well as training by external experts
• Work-life balance utilizing flexible staffing accounts
• Attractive development opportunities in a high growth environment, domestically and internationally
• Flat hierarchies
• Family & Friends hotel rate

Essential job roles and responsibilities:

• Under the responsibility of the Management, your main mission will be the
  - being of our guests.
• Welcoming guests and organizing their stay by monitoring their activities and reservations on a daily basis.
• Build guest loyalty through a personalized approach and advice
• Read and assimilate daily tasks through fluid communication with colleagues
• Anticipating guests' needs (laundry, bar and pool service, concierge, massages. . . )
• Responding to all requests by phone and email
• Invoicing the various internal services and external services with our partners
• Providing secretarial services for reception
• Administrative activities, such as accepting reservations and entering them into the PMS, accounting for the cash register/credit card, as well as general office activities
• CRM maintenance

Core competencies:

• Fluent in Portuguese and English is a must
• More than 2 years' experience in hospitality is an advantage
• Must be a natural host and passionate about the hospitality sector in general
• Flexible hours - long hours and covering evening events are common
• Ability to make considered decisions and give constructive criticism
• Must be effective at listening to, understanding and clarifying customer concerns
• Maintain regular attendance in accordance with Aethos Hotel standards, as required by the schedule, which varies according to the needs of the hotel
• Comply with Aethos Hotel rules and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Maintain a warm and friendly attitude at all times, remaining genuine
• Have good knowledge of computer tools such as Word, Excel, Google. . . .