French Team Leader - Remote
2024-12-03 Lisboa Call Center, Apoio Ao Cliente Ref: 241-001438-1
Exciting Opportunity Alert!
Bounjour, Lisbon! Are you ready to spice up your career with a dash of French flair? We're on the lookout for an experienced Customer Service Team Leader, with sales superpowers and a flawless command of French and English to join our fantastic team.
Daily tasks:
- Management, support, organization and further development of the assigned team;
- Management of approximately 10 to 20 employees;
- Constant monitoring of team performance and achievement of annual objectives;
- Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process
- how; - Discussions on performance and objectives with each employee;
- Guarantee quality and quantity standards within the team;
- HR Responsibilities: time and absence management, involvement in recruiting process.
Requirements:
Native or fluent French and English (mandatory).
At least 1 year of experience in team management and in a call center (mandatory).
A strong service mentality and customer orientation + Sales oriented.
Excellent knowledge of PC- / MS-Office.
Great motivation and determination.
Strong initiative and implementation.
Enthusiasm, team player and positive mindset.
What we offer you:
Direct and permanent contract with the client.
Base salary + Meal Allowance.
Language Bonus.
Performance bonus.
Attendance bonus.
Flex-ben.
Training with a fixed performance bonus.
All equipment provided.
Health insurance with the 4th month of contract.
Hybrid or 100% remote!
Schedule: Monday to Friday (Rotative 8H shifts, between 7am to 6pm).
Entry date: immediate!
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho. #J-18808-Ljbffr
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