French stock market IT Support, Lisbon
CGI is looking for a French Stock Market IT Support to join our team.
Your future duties and responsibilities:
- Perform level 2 technical and functional support for Front/Middle/Back office business applications;
- Intervene in the resolution of incidents that fall under a business or technical expertise identified via level 1 support (based in Lyon or Lisbon). Spoken and written exchange in French but English would be a plus;
- Providing solutions according to quality, cost and deadline requirements;
- Carry out Customer Service requests that fall within the team's area of expertise;
- Contribute to the supply of the support knowledge base to improve the responsiveness of responses;
- Document in collaboration with other departments the maps of Customer environments;
- Participate in the administration of data for the proper functioning of the products;
- Provide assistance for the functional monitoring of regular regulatory work;
- Work closely with R&D for ticket resolution and provide correction priorities;
- Work with R&D in a continuous improvement approach on recurring problems and be a source of proposals for improvements.
Required qualifications to be successful in this role:
- With an IT background and/or experience in a customer support structure or in a stock exchange - securities back office service, you have good interpersonal skills and you know how to adapt to different interlocutors, understand them and support them in their IT issues;
- English would be a plus;
- You have a real taste for customer relations and service. Your ability to communicate, your curiosity, your rigor and your versatility will be essential assets to succeed in this position.
Skills required:
- Bilingual French
- Knowledge of the "stock market, securities" professional
- SQL Skills
- Appetite for the financial/banking field
- Knowledge of the JAVA or IBMi world
- Knowledge ticketing tool (Jira)
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