French-Speaking Technical Support - Fortune 500 Company Lisboa

French-Speaking Technical Support - Fortune 500 Company
Lisboa
Lisboa, Lisboa, Portugal

Description

[To be considered, you must have an EU passport or possess a valid working permit in Portugal]Are you
- savvy and possess excellent communication skills, along with a strong
- oriented mindset? Are you eager to learn, and "technical troubleshooting" is not foreign to you? One of the world's largest and most renowned companies is in need of technical support, presenting you with the opportunity to steer your life in a new direction!We are currently seeking French-speaking technical support professionals. Seize this chance to combine professional growth in technical customer support with the fantastic opportunity to gain international experience in the vibrant capital of Portugal - Lisbon!About the Company:Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62, 000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a
- paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!Regarding your field of responsibilities:As a Technical Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace. French-language inbound customer support via phone, chat, and email
Responding to customer inquiries and documenting relevant case information
Ensuring excellent customer satisfaction
Assisting with
- sales, general inquiries, and technical support issues
Appropriately addressing customer escalations and accurately documenting the process
Collaborating with other technicians to resolve or properly close tickets
Maintaining the internal ticketing system in English
As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.

Requirements

Native-level French language skills (C2) + English proficiency
Experience in technical troubleshooting is advantageous
Excellent written and verbal communication skills to simplify technical jargon for
- technical users
PC literacy is required
Aptitude for wireless troubleshooting
Patience to communicate and solve issues
Handle all data and personal information with the utmost confidentiality
Stay up to date with the latest IT and technology trends
Proactive,
- motivated, and a great team player

Offer

Competitive salary (14 monthly payments per year), monthly performance bonus, meal allowance and transportation subsidy
Relocation package: flight reimbursement and accommodation for 12 months, along with administrative support
Private health and dental insurance
Growing opportunities and possibilities for an international career
Work in a diverse environment with people from over 15 nations
New and modern offices in Lisbon
Multilingual Jobs Worldwide
We are a leading agency specializing in multilingual and international recruitment, working with companies from around the world to bring together the most exciting jobs with the best talent. At Multilingual Jobs Worldwide, we have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With our more than 300 partners in over 30 countries, we have already helped over 3, 000 people find their dream job.

Conocimientos:Technical, Attention To Detail, French