French speaking Health Manager Lisboa

French speaking Health Manager
Lisboa
Lisboa, Lisboa, Portugal

We are currently seeking French-Speaking Health Managers to join our team in Lisbon. In this role, you will be responsible for providing advice and support to our companies policyholders through various communication channels, such as telephone, email, or post. You will ensure the smooth management of their services, actively contribute to their satisfaction, and meet performance targets within our healthcare operations.

Key Responsibilities:

1. Advise and support policyholders, regardless of the communication channel they choose (telephone, email, or post).
2. Manage the payment of services and process health benefits, including reimbursements, quotes, and issuance of support.
3. Actively contribute to achieving performance indicators and ensuring quality service delivery.
4. Handle calls from beneficiaries and healthcare professionals, providing information and advice on the guarantees and services subscribed to.
5. Conduct administrative tasks including contract management (registration, cancellations, modifications), life updates (address, bank details), and cancellation of contributions.
6. Ensure compliance with internal procedures and maintain quality processing and timely response.
7. Focus on customer satisfaction through accurate and efficient processing.

What We Offer:

1. Permanent contract with a competitive salary (1, 100 per month, paid over 14 months).
2. Health insurance covered for you and your family through Henner.
3. Variable bonus based on your performance and quarterly bonus based on team results.
4. Monthly transport bonus of 35 and lunch bonus of 8 per day worked.
5. Flexibility for teleworking up to 2 days per week (or 3 days for employees with disabilities, pregnant employees, or those with children under 8 years old).
6. Full training provided on our Lisbon site, with ongoing support for your professional tools.
7. A respectful
   - life balance with flexible working hours.
8. No sales or prospecting required for this role.

Qualifications:

1. Bac+2 (or equivalent) with or without experience in insurance; your personality is just as important to us.
2. Strong teamwork skills and excellent interpersonal communication.
3. Excellent listening abilities and a passion for customer service.
4. Methodical, organized, and responsive with attention to detail.
5. Dynamic, enthusiastic, and
   - driven, with a focus on achieving objectives (quality, volume, deadlines).
6. Fluency in French and English.

How to Apply:

If you are a dependable individual who thrives in a collaborative, respectful work environment and you meet the above requirements, we would love to hear from you! Please send your CV and cover letter to [emailprotected].

Important Notes:

Candidates must be local to Lisbon, as interviews will be conducted in person. The role can begin in the coming days or weeks, depending on your availability.