French-Speaking Customer Support Specialist, Porto Porto

French-Speaking Customer Support Specialist, Porto
Porto
Porto, Porto District, Portugal

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French-Speaking Customer Support Specialist, Porto

Client: CBT

Location: Porto, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 84191613d486

Job Views: 4

Posted: 24. 01. 2025

Job Description:

Job Title: French-Speaking Customer Support Specialist (Onsite & Hybrid)

Location: Portugal (Onsite & Hybrid Options Available)

Company Overview:

We are a prominent global organization known for providing
- edge customer service solutions. Our aim is to deliver outstanding support and create seamless experiences for users around the globe. We are looking for passionate, driven, and
- focused individuals to join our team and assist users of a
- used digital platform.

Job Description:

We are in search of a French-speaking Customer Support Specialist to join our team in Portugal. In this role, you will be integral in assisting our French-speaking customers, ensuring they receive
- quality service and assistance. The position offers both onsite and hybrid working options.

Key Responsibilities:

1. Deliver prompt, professional, and effective customer support via various channels (phone, email, live chat, etc. ).
2. Address and resolve customer inquiries, issues, and concerns with empathy and efficiency, ensuring satisfaction.
3. Provide guidance and troubleshoot product and
   - related queries.
4. Communicate clearly, effectively, and positively with customers, upholding the company’s values and tone.
5. Work with internal teams to enhance customer support services and drive continuous improvement.
6. Accurately document user interactions, feedback, and solutions according to internal protocols.
7. Stay informed about the latest product features, services, and policies to offer precise and relevant information.
8. Achieve customer satisfaction goals and meet performance metrics.

Requirements:

1. Proficiency in French (spoken and written) at a native or
   - native level.
2. Fluent in English (spoken and written).
3. Excellent communication and interpersonal abilities.
4. Previous experience in customer support or a similar role, ideally within a tech or digital setting.
5. Strong ability to multitask and prioritize in a
   - paced environment.
6. Problem-solving skills with keen attention to detail.
7. Friendly, empathetic, and calm under pressure.
8. Flexibility to work onsite in Portugal or in a hybrid format.
9. Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications:

1. Previous experience with digital platforms or social media services.
2. Additional language skills are an advantage.
3. Familiarity with CRM tools and ticketing systems.

If you're dedicated to providing exceptional customer support and eager to be part of a
- growing global company, we encourage you to apply. Join our team in Portugal today!