French-Speaking Customer Support (Remote, Hybrid, or Onsite in Lisbon) Lisboa

French-Speaking Customer Support (Remote, Hybrid, or Onsite in Lisbon)
Lisboa
Lisboa, Portugal

Job Title: French-Speaking Customer Support Representative (Remote, Hybrid, or Onsite in Lisbon)

Location: Lisbon, Portugal (Remote, Hybrid, or Onsite Options Available)

Company Overview:

We are a global leader in customer service solutions, committed to delivering exceptional support and ensuring seamless experiences for users across the globe. We are looking for enthusiastic, dedicated, and
- centric individuals to join our team and provide support to users of a popular digital platform.

Job Description:

We are seeking a French-speaking Customer Support Representative to join our team in Lisbon. In this role, you will be responsible for assisting our French-speaking customers and ensuring they receive
- notch service. The position offers the flexibility of remote, hybrid, or onsite work options.

Key Responsibilities:

1. Provide efficient and professional customer support across multiple channels (phone, email, live chat, etc. ).
2. Address customer inquiries, concerns, and issues with empathy and effectiveness, ensuring a high level of satisfaction.
3. Offer guidance and troubleshoot product or
   - related questions.
4. Communicate clearly and positively with customers, maintaining the company’s tone and values.
5. Collaborate with other teams to improve customer support processes and services.
6. Accurately document customer interactions, issues, and resolutions according to company procedures.
7. Stay up to date with the latest product updates, features, and policies to ensure accurate information is provided.
8. Meet customer satisfaction targets and other performance metrics.

Requirements:

1. Native or
   - native proficiency in French (spoken and written).
2. Fluent in English (spoken and written).
3. Excellent communication and interpersonal skills.
4. Prior experience in customer support or a similar role, preferably in a tech or digital setting.
5. Ability to handle multiple tasks in a
   - paced environment.
6. Strong
   - solving skills with attention to detail.
7. Friendly, empathetic, and calm under pressure.
8. Flexibility to work remotely, in a hybrid model, or onsite in Lisbon.
9. Availability to work flexible shifts, including evenings and weekends.

Preferred Qualifications:

1. Experience with digital platforms or social media tools.
2. Knowledge of additional languages is a plus.
3. Familiarity with CRM software and ticketing systems.

Benefits:

1. Competitive salary and comprehensive benefits package.
2. Opportunities for career growth and development.
3. Flexible working options (remote, hybrid, or onsite in Lisbon).
4. Work within a dynamic and diverse international environment.
5. Continuous training and professional development opportunities.

If you are passionate about delivering excellent customer support and excited to be part of a growing global company, we invite you to apply. Join our team in Lisbon today!