French-Speaking Customer Support Agent In Lisbon Lisboa

French-Speaking Customer Support Agent In Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Description

Unlock the Potential of a Career That Makes a Difference
Are you ready for your next challenge? Our client is a global leader in technology and services, empowering the brands of tomorrow. We support
- known brands—many of which you use daily—by enhancing their businesses with advanced technology and integrated solutions in over 70 countries. We are proud to be consistently recognized with accolades such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture. "If you're seeking growth and inspiration, join us as a Customer Service Representative in Lisbon, Portugal (On-Site), where you will ensure operational performance goals are met. You will also help us meet client expectations by driving operational excellence in areas such as quality, efficiency, and improving the customer journey. We are dedicated to helping businesses, bloggers, and creatives develop their websites, expand their brands, and thrive online. Opportunities for Career and Personal Growth
Our client will provide you with comprehensive training, access to
- edge technologies, and ongoing support to ensure your success. With our client, you'll have real opportunities for career advancement and personal development. Approximately 80% of our leaders and managers have been promoted internally!Key Responsibilities
As a Customer Service Representative, your responsibilities will include:Delivering exceptional customer service via chat, email, and phone. Assisting users with troubleshooting issues on the platform and providing solutions. Educating users about the platform's features and helping them maximize their website potential. Collaborating with product and development teams to resolve complex technical problems. Staying updated on new features and platform updates to provide accurate support. Collecting and sharing user feedback to enhance the overall experience.

Requirements

You're an Ideal Fit If You
Possess a high level of French (both written and spoken) and are fluent in English (B2 level)Have prior experience in customer service, tech support, or a similar role
Exhibit strong verbal and written communication skills
Are
- savvy and able to quickly adapt to new software and tools
Demonstrate excellent
- solving abilities and patience when assisting users
Experience with website builders or content management systems is a plus

Offer

What's in it for You
In this role, we offer benefits that cater to your unique lifestyle:Full-time position with indefinite contracts (negotiable based on your experience and our client's needs)Competitive salary along with performance bonuses
Central location in Lisbon, Portugal
Fully paid training on the company and your specific project
Career development programs, specialized courses, and language classes
Eligibility to Work
As per Portugal's regulations, only applicants who are legally authorized to work in Portugal will be considered for this role. Why Work in Lisbon? Lisbon, the vibrant capital of Portugal, boasts around 600, 000 residents in the city center and approximately 2. 8 million in the greater metropolitan area. Situated near the Atlantic Ocean, Lisbon offers excellent shopping, fantastic food, an exciting nightlife, and a rich cultural heritage. With a warm climate for most of the year, the city has become a top destination for Europeans and is home to a growing expat community.

Conocimientos:Problem-Solving, Good Communication Skills - Written And Oral, Microsoft Office