French-Speaking Customer Service Agent In Lisbon, Portugal Lisboa

French-Speaking Customer Service Agent In Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Description

Experience the power of a
- changing career
Are you looking for what's next? Our client is a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development
We'll give you all the training,
- edge technologies, and the continuing support you'll need to succeed. With our client, you are being offered a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role
As a Customer Service Representative, you will:Respond to inbound customer requests, documenting relevant case information
Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)Respond appropriately or escalate customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Requirements

You are a great match if:Have a high level of French (written and oral) and fluent in English (B2)Possess excellent writing and verbal communication skills to simplify technical language for
- technical users
Demonstrate patience when communicating and solving issues
Keep up with the latest IT and
- related trends
Are proactive,
- motivated, and a great team player
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

Offer

What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonus
Central location in Lisbon,  Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Conocimientos:Customer Service, Search Engines, Good Communication Skills - Written And Oral, Tech-savvy individual