French-Speaking Customer Advisor for a Telecom Company Porto

French-Speaking Customer Advisor for a Telecom Company
Porto
Porto, Porto District, Portugal

French-Speaking Customer Advisor for a Telecom Company

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and
- paced environment? Join our client's team as a French-Speaking Customer Advisor for a telecommunication company in Porto (onsite) and help in delivering outstanding support to their valued customers.

Key Responsibilities:

• Assist Customers Across Various Channels: Respond to customer inquiries related to subscriptions, billing, technical troubleshooting, and other topics via phone and other communication platforms.
• Receive Incoming Calls: Handle incoming calls from customers with professionalism and efficiency.
• Welcome and Advise Customers: Provide a warm welcome to our customers and offer expert advice to address their needs.
• Offer Personalized Solutions: Tailor solutions to each customer's unique situation, ensuring a high level of satisfaction with every interaction.
• Embrace the Company's Culture: Live and promote the company's values and culture, contributing to a positive work environment and sharing this spirit with your colleagues daily.

Working Hours:

Monday to Saturday, rotating shifts between 7am and 7pm, onsite at client's centrally located office in Porto.

Requirements:

• Proficiency in French (C2 and higher, spoken and written) is essential.
• For
  - EU candidates, the possession of a valid residence permit of Expression of Interest is obligatory.
• Excellent communication and interpersonal skills.
• Strong
  - solving abilities and attention to detail.
• Ability to work in a
  - oriented environment.

Join us and be a part of a team that is dedicated to providing
- notch customer service! Apply now and embark on a rewarding career journey with us!

On offer:

• Salary paid 14 times.
• Permanent contract with a 3-month trial period.
• Performance-based bonus paid monthly.
• Daily meal allowance paid in separate card.
• Private Medical Insurance after 4 months.
• Transportation reimbursement up to 40€.
• Smartphone Perk: Receive a smartphone after 1 year of service, with a renewal after 3 years.
• Engaging Work Environment: Enjoy numerous activities and a relaxed atmosphere.
• Annual Salary Increase: Opportunity for an annual salary increase based on clear and objective criteria.