French Internet Customer Care Advisor - Remote in Portugal Abrantes

French Internet Customer Care Advisor - Remote in Portugal
Abrantes
Abrantes, Santarém District, Portugal

French Internet Customer Care Advisor

At Sunrise Telecom, we are committed to delivering exceptional internet and telecommunication services. Our focus is on customer satisfaction, innovation, and creating seamless experiences for our clients. As we continue to grow, we are looking for a passionate and
- focused French Internet Customer Care Advisor to join our dynamic team.

Role Summary

As an French Internet Customer Care Advisor, you will be the first point of contact for our French speaking customers, providing
- tier support for
- related inquiries and resolving issues efficiently. This role is vital in ensuring customer satisfaction and loyalty, contributing to our mission of delivering
- class service.

Key Responsibilities

• Handle customer inquiries via phone, email, and live chat, providing professional and friendly assistance.
• Diagnose and resolve
  - related technical issues, ensuring minimal disruption to the customer experience.
• Assist customers with account management, billing, and service upgrades or changes.
• Educate customers on Sunrise Telecom’s products and services, ensuring they make the most of our offerings.
• Escalate complex issues to the appropriate technical or management teams while maintaining communication with the customer.
• Log and track customer interactions accurately in the CRM system.
• Strive to exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.

Requirements

Essential:

• Native or fluent proficiency in French  (spoken and written).
• Strong communication skills in English (spoken and written).
• Previous experience in customer service, preferably in a telecom or internet service environment.
• Basic technical knowledge of internet and networking systems (e. g. , modems, routers, troubleshooting connectivity issues).
• Proficiency with customer management tools and CRM systems.
• Ability to multitask and remain calm under pressure in a
  - paced environment.

Desirable:

• Experience with troubleshooting Vo
  IP, IPTV, or similar services.
• Knowledge of other languages is a plus.
• Familiarity with remote desktop tools and internet diagnostic systems.

What We Offer

• A competitive salary and benefits package.
• Comprehensive training to set you up for success.
• Opportunities for career progression within a growing company.
• A supportive and collaborative team environment.
• Flexible work arrangements (if applicable).

Salary and Conditions:

• Base Salary : €850
• Performance Bonus : €360 max
• Language allowance : €150 for English & French
• Meal Allowance : €9. 60 per worked day
• Flex work allowance : €60

Pay increase: Finally, there is the 7% increase after 1 year, then an additional 7% increase on the 3^rd year and yet another one on the 5^th year of contract.

As for the schedules, for:

  The earliest shift  starts at 07am but the latest shift ends at 21h.