French Customer Support in Aveiro Aveiro

French Customer Support in Aveiro
Aveiro
Aveiro, Aveiro District, Portugal

Schedule: Monday to Friday, 07:00 AM to 04:30 PM (Rotational Shifts)

Days Off: Saturday and Sunday

Job Type: Full-time

Responsibilities:

1. Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
2. Assist customers with issues related to products, services, and accounts.
3. Resolve customer complaints efficiently, ensuring their satisfaction.
4. Handle a high volume of inbound and outbound communications in a professional manner.
5. Update customer accounts and document relevant interactions.
6. Collaborate with internal teams to escalate and resolve more complex issues.
7. Stay updated on product and service knowledge to provide informed responses to customers.
8. Work in a
   - paced environment with rotational shifts, Monday to Friday.

Requirements:

1. Native French speaker.
2. B2 level English proficiency (written and spoken).
3. Previous experience in customer service is preferred but not required.
4. Strong
   - solving and multitasking abilities.
5. Excellent communication and interpersonal skills.
6. Ability to work effectively in a team and independently.
7. Availability to work rotational shifts and maintain flexible working hours.

What We Offer:

1. Competitive salary.
2. Comprehensive training and ongoing development.
3. Friendly and supportive work environment.
4. Opportunity for growth within the company.