French Customer Support Agent Braga

French Customer Support Agent
Braga
Braga, Portugal

About the job French Customer Support Agent

Are you fluent in French and passionate about delivering
- notch customer service? Join our vibrant team in Braga and embark on a rewarding career with opportunities for growth and development.

About Us:

We are a dynamic and
- thinking company providing exceptional customer support services to leading global brands. Our team in Braga is dedicated to excellence and creating positive experiences for our customers. We foster a supportive and inclusive work environment where every team member is valued and empowered to succeed.

Key Responsibilities:

1. Customer Interaction: Provide professional and friendly customer support to French-speaking clients through various channels, including phone, email, and chat.
2. Issue Resolution: Diagnose and resolve customer issues promptly and efficiently, ensuring high levels of customer satisfaction.
3. Product Expertise: Gain a deep understanding of our products and services to deliver accurate and helpful information.
4. Record Keeping: Accurately document customer interactions and resolutions in our CRM system.
5. Process Improvement: Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights.

Requirements:

1. Language Proficiency: Native or fluent in French (written and spoken). Proficiency in English is required for internal communication.
2. Experience: Previous experience in customer service or a related field is preferred but not essential.
3. Technical Skills: Basic computer literacy and familiarity with customer service tools or CRM systems.
4. Communication Abilities: Strong verbal and written communication skills, with the ability to empathize with customers and convey solutions clearly.
5. Problem-Solving: Ability to think on your feet and provide effective solutions in a
   - paced environment.
6. Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays if necessary.

What We Offer:

1. Competitive Salary: Attractive compensation package with
   - based incentives.
2. Career Development: Opportunities for growth and advancement within the company.
3. Comprehensive Training: Extensive training programs to equip you with the knowledge and skills to excel in your role.
4. Modern Work Environment: Work from our
   -
   -
   - art office in Braga, surrounded by a supportive and dynamic team.
5. Work-Life Balance: Enjoy the vibrant and relaxed lifestyle of Braga, with its rich cultural heritage and beautiful surroundings.

How to Apply:

Are you ready to join our team in Braga and make a difference in customer support? If you are passionate about helping others and excited to work in a thriving city, we want to hear from you! Please send your CV.