Foundever_Quality Analyst_Ge - En Lisboa

Foundever_Quality Analyst_Ge - En
Lisboa
Lisboa, Lisboa, Portugal

Are you a fluent German speaker with strong English skills and a passion for quality and
- driven performance?

We are seeking a motivated individual to join the team of a renowned multinational company.

This is an exciting opportunity to work with a team focused on content review and customer support, with a strong emphasis on performance analysis and reporting.

responsabilidades chave

Responsibilities:

Lead, coach, and mentor a team of German agents to achieve high performance and deliver exceptional service.

Set clear performance goals, provide constructive feedback, and conduct regular performance evaluations to foster individual and team development.

Enforce community guidelines and platform policies with accuracy and consistency, handling escalated content moderation cases and analyzing trends to identify areas for improvement.

Ensure the team provides
- quality customer support across all channels, managing support workflows, resolving complex customer issues, and implementing strategies to optimize service delivery.

Oversee and maintain the quality of German language moderation and customer support, ensuring linguistic accuracy, cultural sensitivity, and adherence to brand standards.

Identify areas for process improvement, implement efficient workflows, and leverage technology to enhance team productivity and effectiveness.

Track key performance indicators (KPIs) related to team performance, moderation accuracy, and customer satisfaction, analyzing data to identify trends and providing comprehensive reports to management.

competências

Requirements:

Fluent in German (C1 level minimum) and residing in Lisbon, with availability for daily office work (Sete Rios).

Good English skills.

Analytical and critical thinking skills,
- oriented.

Empathy and customer service excellence.

Previous experience in a call center environment. Applications without this experience will not be considered.

Valuable: Experience in Team Leader and/or Trainer roles.

Minimum: High-school diploma.

Must hold EU citizenship or a valid work permit for Portugal (residence card).

principais benefícios

What we offer:

Direct contract with the company.

Base salary: €1000

Project Adder: €50

Role Adder: €100

Language Bonus: €200

Meal Allowance: €7. 17 per day

Performance Bonus: Up to €120

Full-time job.

Excellent work atmosphere.

Modern office building, close to public transportation (train, metro, bus).

Growth opportunities through development programs.

Fun and engaging
- wide initiatives, including a wellness program.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Don't miss this chance to grow your career with a leading company! Apply Now!