Floor Manager - Max Mara Lisboa (Av. Da Liberdade) Lisboa

Floor Manager - Max Mara Lisboa (Av. Da Liberdade)
Lisboa
Lisboa, Lisboa, Portugal

Max
Mara employees are passionate, kind and professionally committed. We hold ourselves and our
- workers to very high standards.

We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market.

Our respect and love for the brand creates a workplace like no other.

Max
Mara employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Max
Mara Experience (Creating Connections, Providing Personalized Experiences and Honoring the Max
Mara Legacy) is never compromised…. and it never will be.

We expect our employees to deliver the Max
Mara Experience to each and every customer and Max
Mara is committed to creating an organization that recognizes and rewards excellence in service of this promise.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities:

The Floor Manager is a key holder who acts as a manager on duty when the Store/Sales manager is unavailable. You will effectively lead, develop and support the sales and operations team members of a store to meet and/or exceed sales plans and profitability targets

The Floor Manager is a dynamic, attentive and inspiring leader who has strong relationship building skills with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service.

The Team Manager is the team leader, an individual that locally builds a climate of the Max
Mara Experience and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers.

This position focuses on the overall store management of staff, team development, scheduling, sales and operational effectiveness and training.

The Max
Mara floor Manager will be accountable for the following Key Accountabilities:

Talent Management:

Regularly partner to motivate and inspire Sales associates through effective use of the performance management process, verbal recognition and enthusiastic communication.

Partner to develop individual action plans with Sales associates to increase sales and improve performance.

Have a working knowledge of the skills and development needs of staff and exhibit the ability to communicate development needs in a consultative supportive manner.

Utilize informal methods of feedback, e. g.
- time
-
- floor feedback, ensuring feedback to each member of the sales team each week, with an emphasis on performance strengths (as well as development opportunities).

Qualifications:

Required Qualifications/Primary Job Requirements

Minimum of 2 years of experience in retail or luxury retail

Experience in sales generation and managing the achievement of sales results.