Fintech Helpdesk Agent Lisboa

Fintech Helpdesk Agent
Lisboa
Lisboa, Lisboa, Portugal

About the Client:

We are the leading mobile
-
- sale (m
POS) company in Europe, revolutionizing payment solutions for small businesses. Over the past 5 years, we've expanded across 31 countries, empowering merchants with a seamless card payment experience using our innovative
- based device. With transparency in pricing and a commitment to customer satisfaction, we continue to redefine the industry.

Role Overview:

Position: Customer Service Advisor

Location: Porto

Languages: German (Native) + English (B2)

Key Responsibilities:

• Provide exceptional customer support to German-speaking merchants via phone, email, chat, and social media platforms.
• Address inquiries and troubleshoot issues related to our products and services, ensuring prompt resolution.
• Collaborate closely with
  - functional teams such as Sales and Marketing to enhance customer experience and optimize service delivery.
• Contribute to the continuous improvement of customer support processes to maximize merchant satisfaction.

Candidate Profile:

• Previous experience in a Contact Centre or Customer Service role is preferred.
• Proficiency in using technology (smartphones, tablets, computers) with ease.
• Fluent in German (native level) and comfortable communicating in English (B2 level).
• Excellent interpersonal skills with a patient and
  - centric approach.
• Strong
  - solving skills with a proactive and persistent attitude.
• Organized, capable of maintaining composure in
  - pressure situations.

Training and Benefits:

• Training: 30-day program, Monday to Friday, 08:00 - 17:00.
• Training Salary: Approximately 660 EUR net (subject to conditions).
• Salary 22 978 EUR gross annually, including:
  • Base Salary: 1271 EUR /month x 14 (gross), 17 794 EUR/year
  • Language adder (gross): 100 EUR/month x 12, 1200 EUR/year
  • Skill adder (gross): 100 EUR /month x 12, 1200 EUR/year
  • Attendance bonus (gross): 100 EUR /month x 12, 1200 EUR/year
  • Meal allowance: 6 EUR /per working day (paid in meal card), 1 584 EUR/year

• Performance Bonus: Up to 120 EUR /month x 12 (gross)

• Health Insurance: Provided after contract signing.

Work Schedule: Monday to Sunday, 08:00 - 19:00 (with possible extension to 21:00).

• Days Off: Rotating basis, ensuring
  - life balance.
• Workload: Full-time, 40 hours per week.

Join us in reshaping the future of mobile payments across Europe. If you are passionate about technology, customer service excellence, and thrive in a dynamic environment, apply now to become part of our energetic team!

Joining deadline: 10/Jan/25

Relocation within and from outside Portugal is provided.