Fintech Client Supervisor, Lisboa Lisboa

Fintech Client Supervisor, Lisboa
Lisboa
Lisboa, Portugal

Company Overview: We are the leading mobile
-
- sale (m
POS) company in Europe, revolutionizing payment services for small businesses. Founded 5 years ago, we've expanded to 31 countries, empowering entrepreneurs with our innovative
- based payment solutions. Our transparent pricing and commitment to customer satisfaction have set us apart in the industry.

Key Responsibilities:

• Provide exceptional customer support to German-speaking merchants via phone, email, chat, and social media channels.
• Address inquiries and troubleshoot issues related to our products and services.
• Collaborate closely with other departments, such as Sales and Marketing, to optimize customer satisfaction and operational efficiency.

Candidate Profile:

• Previous experience in a Contact Centre or Customer Service role preferred.
• Comfortable using technology (smartphones, tablets, computers).
• Fluent in German with excellent verbal and written communication skills in English.
• Patient, empathetic, and
  - focused.
• Strong
  - solving skills and a proactive approach to issue resolution.
• Organized and able to maintain composure in
  - pressure situations.

Training Conditions:

• Schedule: Monday to Friday, between 08:00 and 17:00
• Training Salary: Approximately 660 EUR net (conditional on attendance and performance)

After Signing the Work Contract:

• Salary Conditions for the German Market:
• Base Salary (Gross): 1271 EUR/month x 14
• Language Adder (Gross): 100 EUR/month x 12
• Skill Adder (Gross): 100 EUR/month x 12
• Attendance Bonus (Gross): 100 EUR/month x 12
• Totaling in: 21, 394 EUR/year
• Performance Bonus (Gross): Up to 120 EUR/month x 12
• Meal Allowance: 6 EUR per working day (paid in meal card)
• Health Insurance coverage provided

Work Schedule:

• Monday to Sunday, between 08:00 and 19:00 (with potential for late shifts extended until 21:00 as per client agreement)

Relocation:

• Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280 EUR with all utility bills included (discounted directly from the payslip)
• Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 EUR in Economy class

Documents Accepted:

• EU Id
• Residence card

Additional Notes:

• Candidates should expect a dynamic work environment with opportunities for growth and development within a global company known for its innovative solutions and
  - centric approach.
#J-18808-Ljbffr