Field Service Engineer - North of Portugal Porto

Field Service Engineer - North of Portugal
Porto
Porto, Porto District, Portugal

Field Service Engineer - North of Portugal

Location: Porto, 11, PT

Work Arrangement: Remote

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As Field Service Engineer, you will be a part of our technical service team in your assigned area in Portugal, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do:

1. Perform
   - installations, installations, and maintenance activity.
2. Perform training, both internally and externally where needed.
3. Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
4. Actively promote and sell M-I service products to our customers, improving the
   - time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.
5. Work in partnership with the Sales teams to assist with sales revenue targets and revenue growth. Build strong relationships with the Sales department.
6. Travel to customers' sites within your assigned area along with occasional travel nationally to attend training events and meetings.

What you need to have:

1. At least 2-3 years’ experience as Field Service Engineer or as Technical Service Engineer.
2. Ability to technically assess situations and issues, and proactively advise on solutions.
3. Ability to follow procedures and plan time effectively.
4. Ability to manage multiple tasks.
5. High level of Portuguese + Intermediate level of Spanish and English.
6. Certification relating to Mechanical, Electrical/Electronics, Networking, Vision cameras or software capabilities.
7. Expert knowledge of technical products, ideally like Markem-Imaje’s product range.

What we offer:

1. Health & Life Insurance
2. Company car
3. Employee Assistance Program
4. Fringe benefits (Christmas, birth/adoption)
5. Recruitment Referral bonus
6. Growth Opportunities within an international environment

You’ll only be the right candidate if you are aligned to our values and culture:

1. Winning through customers.
2. High ethical standards, openness and trust.
3. Expectations for results.
4. Respect and value people.

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function: Customer Service; Engineering