Escalated Hardware Support Specialist Lisboa

Escalated Hardware Support Specialist
Lisboa
Lisboa, Portugal

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Escalated Hardware Support Specialist, Lisboa

Client:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

Salary: $0-0/monthly

EU work permit required:

Yes

Job Views:

8

Posted:

22. 01. 2025

Expiry Date:

08. 03. 2025

Job Description:

Cross Border Talents is searching for an Escalated Hardware Support Specialist for our client in Lisbon, Portugal.

Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Finnish speaking customers, field engineers, and business partners engineers for escalated issues.

There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.

As an Escalated Hardware Support Specialist, you will:

1. Develop detailed printer hardware knowledge to a Specialist level.
2. Control interactions with customers using persuasion and influencing skills.
3. Work under pressure and deal positively with difficult situations.
4. Understand and troubleshoot technical problems.
5. Convey sensitivity and a positive approach to customer needs.
6. Exhibit effective interactive skills and the ability to work as part of a team.
7. Possess A-Level Education / Leaving Certificate or equivalent.
8. Be fluent in Finnish.

Experience:

1. Minimum of 1 year working in supporting
   - mechanical devices.
2. Skill and competency in providing professional technical telephone support.
3. Experience in troubleshooting known/unknown technical queries.
4. Very good knowledge of the current range of printing products.
5. Good and detailed knowledge of the Xerographic process.
6. Good and detailed knowledge of Colour Printing Theory.

Personal Skills:

1. Strongly
   - motivated to learn new skills to fulfill basic position requirements, to become an expert in the position over an extended period of time, and to progress within the organization.
2. Able to be
   - aware and conscientious of meeting all personal, team, & organization metric targets.
3. Excellent team player with a committed approach to teamwork and customer responsibilities.
4. Able to maintain and project a helpful and courteous attitude in any circumstances.
5. Highly resilient under pressure and adaptable to unforeseen work demands.