Entry Level - Bilingual German and English Customer Support, Lisboa Lisboa

Entry Level - Bilingual German and English Customer Support, Lisboa
Lisboa
Lisboa, Portugal

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Entry Level - Bilingual German and English Customer Support, Lisboa

Client:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

Job Views:

5

Posted:

09. 02. 2025

Expiry Date:

26. 03. 2025

Job Description:

Are you looking for what's next? We are a global technology and services leader that powers the brands of the future. We help
- known brands—the ones you use every day—improve their businesses with technology and integrated solutions in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) starting on February 6th, you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide all the training, tools, and support you'll need to succeed in this role. You'll also have access to development programs and specialized courses to help you build the career you've always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and
  - time answers to inquiries.
• Contribute to building brand engagement for our clients.

Your qualifications

You'll excel in this role if you:

• Have a high level of German (C1 or native) and English (B2) (oral and written).
• Are passionate about the entertainment and media industry.
• Possess excellent communication skills with a strong sense of empathy and teamwork.
• Are familiar with digital streaming services and devices; if not, it is not a problem.
• Have a positive and
  - driven attitude.

Even if you don't check every box, we encourage you to apply. We'll do our best to match you with the right role.

What's in it for you

In this role, we offer benefits to support your unique lifestyle:

• Work in Portugal starting February 16th.
• Full-time employment with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and
  - based bonuses.