Enterprise Customer Success Manager, Lisbon Lisboa

Enterprise Customer Success Manager, Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

Enterprise Customer Success Manager, Lisbon

Client:

In
Event

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

57b6cc1be398

Job Views:

39

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

ABOUT INEVENT

In
Event is an innovative and
- paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating
- level management for the
- level suite and robust operational tools for analysts and managers.

WHO WE ARE

In
Event is a remote event tech company with In
Eventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. In
Eventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication.

ENTERPRISE CUSTOMER SUCCESS MANAGER

In
Event is looking for a
- standard
- centric professional to lead a team of Enterprise Customer Success Specialists. Your focus is on the
- sales lifecycle, guaranteeing the customer's satisfaction and maximum utilization of our platform. Your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team.

RESPONSIBILITIES:

1. Work and discuss strategies together with In
   Event
   - level suite.
2. Develop relationships with event managers and directors of a global clientele.
3. Create scalable processes to serve customer segments as effectively and quickly as possible.
4. Constantly review and improve customer experience.
5. Provide insight to strategic project planning and delivery execution oversight.
6. Nurture and develop a multicultural and
   - growing team.
7. Give constant feedback to product development and support sales processes.

PRE-REQUISITES:

1. 5+ years of experience in customer success, project management, or enterprise software sales is preferred.
2. Experience in leading projects from scratch, preferably with a team.
3. Experience with upselling and
   - selling are highly valuable.
4. B2B experience.
5. Proven track of generating and maintaining relationships with customers.
6. Proficient English.
7. Experience in a tech startup is a differential.
8. Availability to work with different time zones.

PERKS:

1. Paid Time Off (PTO)
2. Language Learning Programs
3. Birthday Gift and Work Anniversary Gifts

CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.