Enterprise Customer Onboarding Specialist
Infraspeak - Dawn of a New Era!
Our vision for intelligence, together with an
- ending search for personalization, makes Infraspeak a unique Intelligent Maintenance Management Platform (IMMP) that helps thousands of teams every day.
We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals. Why? Because our platform truly reflects our motto: Be a Source of Good Life! The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records. It's a system of intelligence that collects data and transforms it into real actions by using
-
-
- art technology and making it accessible to teams of all sizes.
Our intelligent platform works for our customers to overcome today's challenges and
- proof their operation. Yes, the future: no matter how it looks!
We were proudly born in Porto, Portugal, to the world. We are a
- growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.
We say that we have limited resources –– we all do, right? –– but unlimited ambitions. Come help us grow and chase bigger wins!
We believe in meritocracy, holacracy and ownership. We believe that only great teams can build great products –– and customers are part of our team. We believe happiness is in the path, not at the end of it. For us, simplicity is the ultimate sophistication –– thanks, Leo da Vinci!
The ideal candidate must have great interpersonal and organizational skills and, while not mandatory, we prefer candidates to have prior knowledge about maintenance operations in areas such as technical assistance and facility management.
Experience with maintenance and CRM software is also valued. What will you do? Onboard new customers. Ensure maximum satisfaction and success of customers in your portfolio. Design and implement complex workflows for maintenance & procurement operations Help develop integrations between Infraspeak and other systems by playing a support role. Identify and leverage upselling and
- selling opportunities. Collect feedback on the product and identify improvement opportunities. Occasionally support sales teams with technical demos. Attend our annual customer events and any other necessary onsite customer meetings. Work closely with Delivery Management, Integrations & Product teams to enhance the quality of the implementation.
What do we expect from you? Fluent in English (mandatory)
Fluent in Spanish (mandatory)
3rd language is a plus (French/German/Italian/Portuguese)
Academic background in Engineering: Mechanical, Civil, and Electric, among others (it's a plus!).
Background in maintenance operations or operation management
Capability in delivering
- quality implementations (Project management fundamentals are mandatory)
Proficient in G-Suite Ninja at Microsoft Excel (VBA & SQL skills are a plus) Energy and enthusiasm for working with customers. Previous customer handling experiences are valued
Excellent reporting and documentation skills, capacity for handling sensitive information
Passion for teaching, building customer relations, and a positive attitude toward issues and challenges
Strong analytical capabilities,
- oriented and
- solving mindset Availability to occasionally travel abroad
Experience using maintenance management software is preferred, but not a requirement
At least 3 years of experience with software implementation is highly valued
Keep learning: constantly acquire new skills and don’t be afraid of trying something new
Be a team member.
What do we offer? A challenging environment in an agile company, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus!)
A comprehensive
- week onboarding program in Porto
Remote working culture
Quarterly SPIF and incentives
Flexible working hours, competitive compensation,
- oriented bonuses
Monthly Perks and Training benefits to help you with your role
Excellent bonus tied to delivery quality and KPI’s
Regular training and coaching sessions.
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