English Team Manager - Porto, Portugal Porto

English Team Manager - Porto, Portugal
Porto
Porto, Porto District, Portugal

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Client:

Foundever

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2c61c588edcf

Job Views:

23

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

English Team Manager - Porto, Portugal

Req ID#: 383370

We are looking for a talented and accomplished Team Manager to be responsible for supervising an assigned team to meet or exceed client/corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Leader in this project, your daily responsibilities will include:

1. Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
2. Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
3. Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
4. Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
5. Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
6. Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
7. Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
8. Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
9. Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
10. Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
11. Ensure appropriate actions are taken to improve client satisfaction survey scores.

To succeed in the role, you will need to have:

1. Native or proficient level of English (mandatory)
2. A proficient second language will be a plus
3. Computer literate – word and excel intermediate level
4. Evidence of effective interpersonal, coaching, and leadership skills.
5. Excellent telephone, keyboard, verbal and written communication skills.
6. Good numeric and verbal reasoning skills.
7. Effective time management.
8. Ability to organize and prioritize, set priorities and
   - task.
9. Sales Skills.
10. People oriented
11. An element of gravitas
12. Experience with policy work
13. Early adopter of technology
14. Dependable, reliable and able to perform duties with minimum supervision
15. Ability to interact positively with staff at all levels
16. Availability to work in Porto Site (hybrid work model)
17. Schedule: Monday-Friday, 12:00 to 21:00
18. Must hold EU citizenship or valid work permit for Portugal
19. Be a local candidate or willing to relocate to Porto, Portugal

Education and experience:

1. Bachelor’s degree or directly related work experience
2. Previous relevant experience as Team Manager

Benefits:

1. Competitive wages
2. Paid professional training
3. Employee discounts
4. Private healthcare & dental insurance (after six months of employment)
5. Growth opportunities through various development programs
6. Fun and engaging
   - wide initiatives, including our Ever
   Better wellness program
7. Job stability
8. Life-long skills and experience
9. Excellent work culture

Go further with Foundever

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Apply today!