(English) Real Time Analyst (m/f) Lisboa

(English) Real Time Analyst (m/f)
Lisboa
Lisboa, Lisboa, Portugal

About the Job: Real Time Analyst (m/f)

Type of Position: Full-time position

Key Languages: Fluent level of English

Sector: Customer Service

About Our Client:

Are you a great planner and always rely on analytic thinking? Would you like to join the team of one of the biggest Mobile Network providers in Europe? Then this opportunity might be perfect for you!

The success of the company depends on having a diverse culture, and the company takes pride in being an equal opportunity employer. This role involves working within a dynamic multilingual environment where everyone's opinions are valued and heard.

The Offer:

• Analyse workflow to enhance the performance of resource management across customer support departments.
• Monitor customer
  - related KPIs and improve operations based on deviation assessments.
• Independently create final reports by identifying unusual data and variations within the scope of responsibility.
• Surveillance of
  - time call and case frequency and autonomously initiate action.
• Present information to internal partners.

Requirements:

• Fluent communication skills in English (any other language would be a plus).
• Relevant experience within the telecommunications industry (operations planning, analytics, and reporting).
• Knowledge and practical understanding of the Customer Service workflow.
• Strong organizational skills, flexibility, and proactiveness.
• Result-oriented approach and analytical mindset.
• Ability to handle and keep control of several processes at the same time.
• Familiarity with Microsoft Office Applications.
• Preferably a technical study background or a similar
  - level degree.

The Process:

• Submit your application and don't forget to send an updated CV.
• Get a call from our Recruitment Specialist.