English Customer Support in Braga Braga

English Customer Support in Braga
Braga
Braga, Portugal

Start Date: 30 January

Job Type: Full-time

Work Schedule:

• Monday to Sunday, 24/7 operations
• Rotational shifts (8 hours per day)
• 40 hours per week
• 2 rotational days off per week

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Document and track customer interactions in the system.
• Collaborate with internal teams to address customer concerns.
• Maintain a high level of customer satisfaction and ensure a positive customer experience.

Requirements:

• Fluency in English (C2 level or native proficiency) is mandatory.
• Excellent communication and interpersonal skills.
• Ability to work in rotational shifts, including weekends and night shifts.
• Strong
  - solving abilities and attention to detail.
• Previous experience in customer support is a plus but not required.
• Proficiency in using computers and customer support tools.

What We Offer:

• Competitive salary and benefits package.
• Comprehensive training and ongoing support.
• Career growth opportunities within the company.
• A dynamic and multicultural work environment.