English Client Representative, Braga Braga

English Client Representative, Braga
Braga
Braga, Braga, Portugal

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Location: Onsite (Location-specific details, if applicable)
Job Type: Full-time
Working Hours: Monday to Sunday, 24/7 (Rotational Shifts)
Days Off: 2 Rotational Days Off per week
Salary: Competitive Salary Package

Job Overview:
We are seeking an enthusiastic English Customer Service Representative to join our onsite team. In this role, you will deliver exceptional service to our English-speaking customers across various communication channels. The position follows a 24/7 rotational shift schedule, and you will have 2 rotating days off each week.

Key Responsibilities:

• Provide excellent customer support in English via phone, email, and live chat.
• Address customer inquiries, resolve issues, and offer clear, accurate product information in a timely and professional manner.
• Strive to ensure customer satisfaction by resolving concerns quickly and offering effective solutions.
• Keep updated on product offerings, services, and company policies to provide accurate and relevant support.
• Record all customer interactions in the CRM system for proper tracking and
  - up.
• Collaborate with colleagues to improve service delivery and assist in resolving complex customer issues.
• Adhere to company guidelines and procedures to ensure consistency in service quality.
• Stay informed on product updates and customer service best practices to maintain high standards.

Requirements:

• Fluency in English (both written and spoken) is essential.
• Excellent communication skills and a
  - focused approach.
• Previous experience in customer service or a similar role is preferred.
• Ability to work efficiently in a
  - paced environment, handling multiple tasks.
• Flexibility to work rotational shifts, including weekends and public holidays.
• Proficiency in CRM systems and customer service tools.
• Strong
  - solving abilities and attention to detail.
• EU citizenship or valid work permit for the location (if applicable).
• Competitive salary and benefits package.
• 24/7 rotational shift schedule with 2 rotating days off per week.
• Onsite position with a collaborative, supportive team environment.
• Opportunities for career development and growth.
• Health and wellness programs.

How to Apply:
If you're passionate about customer service and fluent in English, we'd love to hear from you! Please submit your CV and cover letter outlining your experience and qualifications.