EK320: Solutions Architect I (ID) Leça do Balio

EK320: Solutions Architect I (ID)
Porto
Leça do Balio, Porto, Portugal

Field IT; Customer Integrations; Application Development International; Infrastructure; Business Continuity International; Information Security International; Application Development; Regional IT; Architecture & Application Development International; Strategic Planning International: Solution Architecture Strategy; Capabilities assessment; Application Portfolio Management; Business & Technical Alignment; Technology/Solution Design Tools; Technical Guidance

We are seeking an experienced Solution Architect to lead the design and review of
- level solutions that align with our strategic architecture goals.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work to deliver the most important package of someone’s day, and this is just part of our story. We’re a leader in technology solutions and digital innovation, providing data insights that boost opportunities for our global customers. We’ve made logistics and warehousing a science fueled by innovation. 530, 000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

Under limited supervision, define processes, and create project level architectures for specific applications. Working with business and data architects, evaluate products and projects to ensure congruency with strategic initiatives and industry trends and provide technical advice to resolve production problems.

• Requirements:
• Liaison to our business architect to plan, design, implement, and support IP-based call center solutions.
• Develop and implement the technical architecture and physical design of the network.
• Analyze the existing voice and data networks and recommend solutions.
• Participate in various projects intended to continually improve/upgrade convergence of Telephony platform.
• Provide
  -
  - day support for incidents, including managing and resolving problems and implementing change management processes.
• Experience in debugging and troubleshooting IP signaling traffic flows, Wireshark logs with a focus on analyzing SIP headers.
• Identify and capitalize on opportunities to enhance system and application performance, including automating manual system tasks.
• Provide expertise in API Integration and Data flows.
• Mentor team members in Cloud Native Build and Technical Tenants.
• Working experience in Agile methodologies.
• Ability to explain complex technical solutions to
  - technical stakeholders.
• Good understanding and ability of stakeholder management.
• Act as escalation point for blockers.
• Tactical - Keeping your own Core Development Skills honed/practiced (10%-40%).

Minimum Qualifications:

• Bachelor's degree in computer science, engineering, information systems and/or equivalent formal training or work experience.
• Twelve (12-15) years equivalent work experience in information technology or engineering environment.
• A related advanced degree may offset the related experience requirement.
• CCIE or CCNP or CCVP, CCDP certification preferred.

Mandatory Skills:

• Cisco
• Genesys
• IVR
• IVA

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed
Ex!

#LI-Hybrid

Planning & Organizing Skills; Analytical Skills; Judgement & Decision Making Skills; Influencing & Persuasion Skills; Leadership Skills

Fed
Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.