EA460: Workforce Management Analyst (ID) Lisboa

EA460: Workforce Management Analyst (ID)
Lisboa
Lisboa, Lisboa, Portugal

EU Workforce Management Analyst - Forecasting and Capacity Planning

We have an exciting opportunity for you to join our team as a Workforce Management Analyst.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. Our team of passionate people know their
-
- day work is invaluable in delivering outstanding experience to our customers. Join us and let's write our next chapter together.

What you will be doing:

This is a pivotal role to support the Forecasting and Capacity Planning process for our contact centres to help deliver optimum levels of performance, cost & meet our customer demand both in the short, medium and long term. You will be working with Central and local CE stakeholders to deliver a robust WFM offering through the Forecasting and Capacity Planning process, using the data available and WFM tool to analyse performance and provide fit for purpose resource models.

What do you bring with you:

1. Minimum 3 years WFM experience and understand the
   -
   - end planning cycle.
2. Experience in delivering Forecasting and Capacity Planning for contact centres in
   - channel frontline and
   - office lines of business.
3. A high level of numeracy and literacy skills.
4. Fully conversant with Microsoft Excel and Verint WFM.
5. Analytical thinking and high attention to detail with
   - solving skills.
6. Excellent written and verbal communication skills.
7. Experience of working within a fast pace contact centre environment.

What do we offer:

• Attractive compensation package.
• Training to get you started and
  -
  - job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (*applicable for Fed
  Ex positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee
  - rate shipping.
• Great career opportunities.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed
Ex.

Fed
Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.