Dutch Speaking Team Leader - Lisbon
col-wide
Job Description:
The House Of Mercier is seeking a motivated and experienced Dutch Speaking Team Leader to join our vibrant team in Lisbon. In this leadership role, you will be responsible for guiding and motivating a team of Dutch-speaking customer service representatives to achieve their targets while ensuring exceptional service delivery. Your leadership skills and expertise in managing client relations will play a critical role in enhancing team performance and maintaining our high standards. If you are passionate about fostering a positive team environment and leading by example, we want to hear from you!
Responsibilities
Supervise and train a team of Dutch-speaking customer service agents to ensure they meet company standards and performance metrics.
Provide ongoing support and coaching to team members, fostering their professional growth and development.
Monitor team performance, conducting regular evaluations and providing constructive feedback.
Collaborate with management to implement strategies that enhance team productivity and customer satisfaction.
Handle escalated customer inquiries and complaints efficiently, ensuring issues are resolved satisfactorily.
Coordinate team schedules and manage workload distribution to optimize efficiency.
Uphold company policies and promote a positive team culture that encourages open communication and collaboration.
Requirements
Fluency in Dutch and English; additional languages are a plus.
Previous experience in a team leadership or supervisory role, preferably in customer service.
Strong understanding of customer service principles and practices.
Excellent communication, interpersonal, and motivational skills.
Proven ability to manage and develop a team effectively.
Ability to work in a
- paced environment and manage multiple priorities.
Proficiency in CRM systems and Microsoft Office Suite.
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