Dutch-Speaking Customer Service - remote Lisboa

Dutch-Speaking Customer Service - remote
Lisboa
Lisboa, Portugal

Job Title: Remote Dutch-Speaking Customer Service Representative

Location: Braga, Portugal (Remote)

Industry: Website Technical Solutions

Employment Type: Full-Time (Rotating Shifts)

Salary & Benefits:

• Attractive salary
• Full health and life insurance coverage
• Opportunities for career advancement and skill development
• Meal allowance
• Transport allowance
• Equipment provided by the company (laptop, tools, software)

Work Setup: Work remotely from home in Braga, Portugal

Shift Information:

• Hours: 24/7 rotating shifts from Monday to Sunday (including night shifts)
• Two rotating days off per week
• Shifts cover mornings, afternoons, and evenings

Language Requirements:

• Dutch (C2 level minimum)
• English (Intermediate level preferred)

Job Summary:

We are looking for a motivated and dedicated Dutch-speaking Customer Service Representative to join our remote team in Braga. This role offers the chance to work in the website technical solutions industry, assisting Dutch-speaking customers with their technical issues. Although prior experience in customer service or technical support is beneficial, it is not essential. We seek candidates who are eager to learn, enthusiastic, and interested in growing within the company.

In this role, you will provide remote assistance to customers, offering technical support for various website solutions. Your duties will include troubleshooting, guiding customers through technical problems, and providing support via phone, email, and chat. A strong commitment to customer satisfaction, excellent communication skills, and the ability to adapt to challenges will be crucial to your success.

We offer thorough training to ensure you're fully prepared for this role. This is an excellent opportunity to work in a dynamic industry, with a growing company that values professional development. We provide competitive pay and opportunities for career progression.

Key Responsibilities:

• Offer
  - quality support to Dutch-speaking customers through phone, email, and chat, resolving technical issues related to website services
• Troubleshoot and resolve problems with website setup, configuration, or performance
• Help customers navigate website tools, explaining features and assisting with problem resolution
• Record all customer interactions in the CRM system, ensuring proper documentation and
  - ups
• Resolve customer issues in a timely and professional manner, ensuring high satisfaction
• Follow guidelines to troubleshoot, escalate, or resolve issues effectively
• Escalate complex technical issues to appropriate departments or
  - level support
• Provide feedback to management on recurring problems and potential improvements
• Take ownership of customer concerns and ensure timely resolutions, with necessary
  - ups
• Uphold confidentiality and comply with data protection laws when handling sensitive customer data
• Collaborate with the team to improve processes and enhance the customer experience
• Maintain composure and effectively manage customer expectations in
  - pressure situations
• Continue to support customers with ongoing
  - related queries to optimize their use of services

Skills & Qualifications:

• Proficiency in Dutch (C2 level required)
• Intermediate proficiency in English (B2 or higher preferred)
• Experience in customer service or technical support is a plus, but not required
• Strong technical aptitude and willingness to learn about website solutions and technical issues
• Excellent communication skills, both written and verbal, with a focus on customer satisfaction
• Strong
  - solving skills and the ability to quickly troubleshoot technical issues
• Ability to work independently and maintain high standards of service remotely
• Capacity to prioritize tasks and handle multiple customer interactions simultaneously
• High attention to detail and the ability to manage repetitive tasks with accuracy
• Comfortable working flexible hours, including night shifts and weekends
• EU ID required for employment in Portugal
• Residence card required for
  - EU nationals

Additional Benefits:

• Comprehensive health and life insurance coverage from day one
• Career advancement opportunities in a
  - growing company
• Daily meal allowance to cover meal expenses
• Monthly transport allowance for commuting or other transportation needs
• Work from home flexibility, helping to balance professional and personal life
• Company-provided equipment (laptop, software, tools) for efficient remote work
• A collaborative work environment focused on team success and individual growth