Dutch Market | Backoffice Specialist, Lisboa Lisboa

Dutch Market | Backoffice Specialist, Lisboa
Lisboa
Lisboa, Lisboa, Portugal

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Dutch Market | Backoffice Specialist, Lisboa

Location: Lisboa, Portugal

Job Category:

Other

Salary: $0-0/monthly

EU work permit required:

Yes

Job Views:

14

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Company Description

At Bosch, we shape the future by inventing
- quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is
- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon focus on sales, marketing, communication, training, nearshoring services, and shared support for human resources services to Europe. The diversity, commitment, and
- how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility, and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people daily – from claim management to
- saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Responsibilities

Your contribution to something big:

1. First contact for the customer;
2. Analyze requests and respond accordingly;
3. Provide solutions and
   -
   - step guides to help customers with app usage;
4. Advise regarding software and app updates;
5. Inform customers of the best way to get help for issues outside our range;
6. Notify second level support of recurrent issues they are not aware of;
7. Act as the point of contact between the customer and the technical team;
8. Assist dealerships and customer support when the issue is the App.

Qualifications

What distinguishes you:

1. Dutch (C1 level) Mandatory;
2. Fluency in English;
3. Good communication skills, commitment, and
   - oriented;
4. Experience in customer services, ideally in a customer interaction center receiving requests by phone, with an interest in the travel industry (interest in modern widgets, e. g. , App customer support, is a plus).

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and
- related activities | canteen | good access to public transport | space for creativity.

Success stories don’t just happen. They are made. . .

Make it happen! We are looking forward to your application!