Dutch Customer Support Executives Lisboa

Dutch Customer Support Executives
Lisboa
Lisboa, Lisboa, Portugal

Description

 Job Purpose:. You will responsible for delivering the  best in customer service via phone, email, chat and social media. We are only accepting applications from candidates that live in the Lisbon area of Portugal. Full time Monday to Friday business hours but needs to be flexible for shifts
You must already have NISS and NIF to work in Portugal and be a native Dutch Speaker
First month onsite training
After training - Hybrid with 2 days in the office and 3 days working from home. Key Responsibilities include:Support the customer and work on upsell during exchange and order process. Effectively manage incoming contacts from customers & partners by any channel: phone,
- mail, chat, social media. Provide a professional service to support customer & partners to be more
- efficient. Record specific details of customer & partner contacts & ensure actions taken on each and every case. Effective complaint handling to meet instant satisfaction. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process. Work effectively with the team to deliver and exceed targets set. Required Competencies/ skills:Excellent communication skills – verbal and written - in English
Native Level Durch
Recent Customer Service experience (in a contact centre environment preferably) or B2B support experience
Ability to handle calls, emails, social media or webchats and take notes at the same timeshift work can potentially be scheduled between 8 am & 8 pm Mon to Sat. Current shift is 8 am – 5 pm Mon to Fri subject to change  Base salary: 850€ gross (14 months)Language Bonus: 770€ gross (12 months)Monthly Bonus: 144, 17€ gross (achieve KPI objectives - 12 months)Meal Allowance 8, 20€ per working day
Plus many other benefits

Requirements

you must be a Native Dutch speaker and advanced in English enough to have a professional phone conversation.

Offer

please see job description for salary

Conocimientos:Customer Service, Customer Support, Dutch