Dutch Customer Support Advisor for an e-commerce website - Remote Position (Portugal) Lisboa

Dutch Customer Support Advisor for an e-commerce website - Remote Position (Portugal)
Lisboa
Lisboa, Lisboa, Portugal

Join a leading global
- commerce company, known for its innovative approach to online shopping and dedication to providing seamless customer experiences. Our remote team is focused on delivering
- tier customer support to Dutch-speaking clients, ensuring satisfaction with every interaction. Be part of a diverse, dynamic team that values inclusivity, professional growth, and innovation. What You’ll Do
As a Dutch Customer Support Advisor for an
- commerce website, you will be responsible for assisting customers with their online shopping experience. Your key responsibilities include:Customer Assistance: Handle customer inquiries through phone, email, and chat, providing clear and helpful responses in Dutch. Order Support: Assist with order tracking, product queries, returns, and refunds, ensuring customers have a smooth shopping experience. Problem-Solving: Troubleshoot any issues customers encounter, from technical difficulties to payment concerns, offering
-
- step guidance. Documentation: Maintain detailed records of customer interactions and resolutions to improve service delivery. Feedback Gathering: Collect customer feedback and work closely with the team to suggest and implement improvements. Relationship Building: Build positive, lasting relationships with customers by demonstrating empathy, patience, and professionalism. What We’re Looking For
We are seeking a proactive,
- focused individual who possesses the following skills:Language Skills: Fluent in Dutch and English, both written and spoken, with strong communication skills. Customer Focus: Passionate about delivering
- quality customer service and resolving issues efficiently. Problem Solving: Ability to think critically and solve problems in a
- paced environment. ⏰ Time Management: Capable of managing multiple tasks and responsibilities in a remote setting. Tech-Savvy: Comfortable navigating online platforms, with a basic understanding of
- commerce systems and technology. Team Player: Collaborative mindset, able to work both independently and as part of a remote team. What We Offer
By joining our team, you'll enjoy a range of benefits designed to support your career and personal growth:Competitive Salary: Attractive salary package with potential
- based bonuses. Remote Work Flexibility: Work remotely from anywhere in Portugal, with full support from a connected and collaborative team. Career Development: Opportunities for professional growth and career advancement within a global
- commerce leader. Continuous Learning: Access to ongoing training programs and development resources to sharpen your skills. Innovative Environment: Be part of an exciting,
- growing company that values innovation, creativity, and customer satisfaction. ‍♂ Health & Well-being: Comprehensive health and wellness programs to support your overall
- being.