Dutch Customer Service Representative Lisboa

Dutch Customer Service Representative
Lisboa
Lisboa, Portugal

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing clear and effective solutions.
• Assist with
  - related questions, technical troubleshooting, and order management.
• Escalate complex issues to the appropriate team when necessary.
• Maintain a high level of customer satisfaction through proactive and personalized support.
• Accurately document customer interactions and resolutions in the CRM system.

Requirements

• Native or fluent in Dutch (C2 level).
• Strong communication skills in English (minimum B2 level).
• Excellent
  - solving skills and attention to detail.
• Ability to adapt to a rotational schedule, including weekends and public holidays.
• No prior experience required – entry-level candidates are welcome!
• Willingness to work
  - site in Lisbon.

What We Offer

• Competitive salary and comprehensive benefits package.
• Private health insurance.
• Paid training to help you excel in the role.
• A multicultural and dynamic work environment.
• Opportunities for career growth within the company.

Work Schedule

• Monday to Friday: 08:00 AM to 08:00 PM (Rotational shifts).
• Saturday and Sunday: 08:00 AM to 05:00 PM (Rotational shifts).
• Days Off: 2 rotational days off per week