Dutch Customer Advisor To Lisbon, Portugal Lisboa

Dutch Customer Advisor To Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Description

Embrace the future!You will be part of a multicultural team based in Lisbon, where you will provide outstanding
- channel support to users of the world's most famous video and streaming website. You will be handling Customers queries via phone,
- mail and chat identifying the client's problem and troubleshooting to find the solution. Responsibilities
You will be answering to the customers queries via phone,
- mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
Provide general and technical support to customers who use any of our client's paid products
Escalate complex problems according to defined procedures

Requirements

At least 12 months of direct customer service experience preferred but not a
- have
Good communication skills, both verbal and oral
Excellent native level written and spoken communication skills in Dutch + good knowledge of English
Proactive attitude and strong
- spirit
Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an
- changing organism
Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
Openness to work flexible hours as required (may include evenings, weekends and/or holidays)

Offer

Relocation support: €1250 - €2500 relocation bonus for people living outside of Lisbon
Competitive salary model
Meal Allowance (€7, 63 net daily)New office space in a fantastic location in Lisbon, near the beach
Professional career and development opportunities
Pleasant and inspiring working atmosphere
Multilingual Jobs Worldwide We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.   

Conocimientos:Attention To Detail, Solution Oriented, Effective Listening Skills