💡 Recomendo: Confira também ofertas de emprego semelhantes, entre as quais certamente encontrará algo que lhe interesse.
Dutch Customer Advisor for Online Pharmacy - Lisbon, Portugal
Responder ao anúncioCome and work with us.
Do you want to provide support for one of the biggest online pharmacies in Europe?
Are you Dutch native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Portugal?
So we have the perfect opportunity for you!
Our Client is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries.
As a customer service specialist in this project, your daily responsibilities will include:
- Providing Inbound Customer Care
- Giving advice and information to the customers and approach it with feeling/empathy for their needs
- Ensuring the order and delivery process is smooth for the client
- Dealing with Returns and Complaints
- Identifying root causes to continue ensuring maximum efficiency/processes
- Handle calls as well as written communication within guidelines established
- Ensure the delivery of a quality customer experience on each and every transaction
- Ensure that all complaints are recognized, recorded, confirmed and solved effectively
- Recognize and promote additional products and services to the customers, in line with their needs and requirements
To succeed in the role, you will need to have:
- Native or proficient level of Dutch (C2)
- Intermediate level of English (at least B2) both verbal and written
- Excellent listening and written/oral communication skills in supported languages
- A motivated and enthusiastic personality
- Self-organized, planning and prioritization skills
- Patience, empathy, and a unique ability to manage stress
- Ability to work under pressure and adapt quickly to adverse situations
- Technical aptitude and the ability to pick up new technology quickly
- Able to follow guidelines and instructions
- Ability to keep calm and
- headed in critical situations - Ability to demonstrate confidence when imparting information or dealing with troubled callers
- Familiarity with ticketing systems
- Experience with policy work, or help resource project management
- Previous, demonstrable experience with creation of online help resources
- Life experience to apply to managing situations
- Early adopter of technology
- Ability to put customers at ease
- High-speed internet access and appropriate conditions for remote work #LI-Remote
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal
Benefits.
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging
- wide initiatives, including our Ever
Better wellness program - Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peak of the job in action
Seja o primeiro a candidar-se à vaga de emprego oferecida!
-
Porque procurar um emprego no Vagas.pt?
Newsletter de Emprego
Todos os dias oferecemos novas vagas de emprego. Pode escolher entre uma vasta gama de empregos: O nosso objectivo é oferecer a escolha mais vasta possível Receba novas ofertas por e-mail Ser o primeiro a responder a novas ofertas de emprego Todas as ofertas de emprego num só lugar (de empregadores, agências e outros portais de emprego) Todos os serviços para quem procura emprego são gratuitos Vamos ajudá-lo a encontrar um novo emprego