Director of Commercial Services Lisboa

Director of Commercial Services
Lisboa
Lisboa, Lisboa, Portugal

Director of Commercial Services

Andaz Lisbon, PT - 11 - Lisbon

Administrative Director

Full-time

Req ID: LIS000003

Summary

Are you a dynamic and
- driven Commercial leader with a passion for the hospitality industry? Join the
- opening team at Andaz Lisbon as our Director of Commercial Services and lead our efforts in driving revenue, attracting new guests, and creating unforgettable experiences.

Expected to open in Q2 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital – representing a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon will become the second Hyatt-branded hotel in Lisbon, located in the center of Lisbon’s bustling Baixa district along the main pedestrian road, Rua Augusta. The hotel will be comprised of five separate buildings, including the former offices of one of the major banks in Portugal, Banco Português de Investimento (BPI), offering 169 guestrooms and various private suites.

As the Director of Commercial Services, you will be responsible for developing and executing strategies to maximize revenue, increase market share, and enhance our brand presence. Your energy, enthusiasm, and innovative ideas will help us stay ahead of the competition and attract a diverse range of guests. You will lead a talented team of revenue, sales, marketing, and events colleagues, providing guidance and support to achieve sales targets and deliver exceptional customer service.

Responsibilities

1. Skilled in all facets of our business, specifically sales, revenue, events, and marketing.
2. Has a growth mindset and embraces a
   -
   - learn approach utilizing data, consumer trends, changes in the marketplace, and technology to evolve the strategy.
3. Demonstrates genuine care for customers and colleagues, creating confidence and trust with others.
4. Builds
   - performing teams and compels them to embrace a shared vision for success.
5. Excellent personal management skills, including time management, effective communication, and presentation skills.
6. Excellent understanding of total hotel revenue management concepts, processes, and systems.

Qualifications

1. Bachelor's degree or equivalent experience preferred.
2. 5+ years progressive hotel sales and/or revenue experience.
3. Minimum 2 years hotel commercial leadership experience or equivalent;
   - opening experience is essential.
4. Ability to create and execute Strategic Revenue Plan to enhance revenue.
5. Proficient knowledge of key market segmentation.
6. Negotiation/interpretation of contracts skills.
7. Portuguese & English are prerequisites for business communication skills - both written and verbal.
8. Proficient in Microsoft Suites.
9. Experience with major Hospitality Sales CRM systems.
10. Ability to travel when and as required as part of the role.