Director of Commercial Services, Lisbon Lisboa

Director of Commercial Services, Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Director of Commercial Services

Andaz Lisbon, PT - 11 - Lisbon

Administrative Director

Full-time

Req ID: LIS000003

Summary

Are you a dynamic and
- driven Commercial leader with a passion for the hospitality industry? Join the
- opening team at Andaz Lisbon as our Director of Commercial Services and lead our efforts in driving revenue, attracting new guests, and creating unforgettable experiences.

Expected to open in Q2 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital and will represent a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon is set to become the second Hyatt-branded hotel in Lisbon. Located in the center of Lisbon’s bustling Baixa district and situated along the main pedestrian road, Rua Augusta, the hotel will comprise five separate buildings, including the former offices of one of the major banks in Portugal, Banco Português de Investimento (BPI). This central building of the hotel will offer 169 guestrooms, with the surrounding four satellite buildings offering various private suites. This unique layout will allow guests to fully embrace the locale and experience authentic regional elements of Lisbon.

As the Director of Commercial Services, you will be responsible for developing and executing strategies to maximize revenue, increase market share, and enhance our brand presence. Your energy, enthusiasm, and innovative ideas will help us stay ahead of the competition and attract a diverse range of guests. You will lead a talented team of revenue, sales, marketing, and events colleagues, providing guidance and support to achieve sales targets and deliver exceptional customer service.

Responsibilities

1. Skilled in all facets of our business, specifically sales, revenue, events, and marketing.
2. Has a growth mindset and embraces a test and learn approach utilizing data, consumer trends, changes in the marketplace, and technology to evolve the strategy.
3. Has natural instincts and insight for finding the best solution to unclear situations, issues, and problems.
4. Reflects on their experience to determine numerous future possibilities and outcomes.
5. Can see how the details fit into the big picture and is a highly capable and resourceful problem solver.
6. Manages the creative process within the business or department to develop unique solutions.
7. Leverages creative solutions in the organization resulting in competitive advantages.
8. Makes great decisions.

Demonstrates genuine care for customers and colleagues. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Is a
- improver who develops a variety of approaches and communication techniques tailored to each situation. Builds
- performing teams and compels them to embrace a shared vision for success.

Excellent personal management skills; time management, meeting deadlines, effective communication, and presentation skills. Excellent understanding of total hotel revenue management concepts, processes, and systems. Understands both Brand strategies and cultures. Knowledge of advanced revenue management techniques.

Qualifications

1. Bachelor's degree or equivalent experience preferred.
2. 5+ years progressive hotel sales and/or revenue experience.
3. Minimum 2 years hotel commercial leadership experience or equivalent;
   - opening experience is essential.
4. Ability to create and execute Strategic Revenue Plan to enhance revenue.
5. Proficient knowledge of key market segmentation.
6. Negotiation/interpretation of contracts skills.
7. Portuguese & English are prerequisite for business communication skills - both written and verbal.
8. Proficient in Microsoft Suites.
9. Experience with major Hospitality Sales CRM systems.
10. Ability to travel when and as required as part of the role.