Director of Catering Sales Lisboa

Director of Catering Sales
Lisboa
Lisboa, Portugal

Director of Catering Sales page is loaded

Director of Catering Sales

Apply locations Lisbon time type Full time posted on Posted 20 Days Ago job requisition id REQ10336460

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a
- class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside,
- deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.

About the role

We are looking for a Director of Catering Sales to join our amazing team in Lisbon!

What you will do

• Actively prospect and solicit, develop, and maintain local corporate catering accounts through telephone, personal sales calls, trade shows, and
  - site entertainment. Finalize the requirements of personally booked catering events while maximizing revenue potential through upselling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
• Supervise the Catering Sales staff in their
  -
  - day roles, including maintaining and monitoring the accuracy and effectiveness of all written communications.
• Finalize the requirements of personally booked or assigned Event bookings while maximizing revenue potential through upselling and ensuring effective communication.
• In collaboration with the Associate Director of Conference Service, prepare the weekly 3-Month financial forecast,
  - end financial summaries, and contribute to the annual Marketing Plan and Budget.
• Complete periodic audits of the Account and Booking Data in Golden S&C.
• Evaluate current sales/service practices and make recommendations to maximize the profitability of the Events resources.
• Develop single Event P&L for major
  - site events.
• Oversee the quarterly administration and seek new ways to motivate and maximize revenues.
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Supervise the execution of banquet events and ensure satisfaction of clients at the outset of all events.
• Make timely and impromptu decisions that balance client’s needs with the financial, safety, and staffing goals of the hotel.
• Monitor Meetings and Events website and take ownership of content and 3rd Party listings for corporate and social business.
• Actively participate as Catering representative in Rev
  Max meetings daily and lead catering pipeline meetings weekly.
• Understand lead volume by source and promotional efforts in place to increase leads.
• Set up and drive
  - con and
  - con interviews with focus on repeat business.
• Attend revenue management/forecast/strategy meetings.
• Shadow DOM in annual goal setting process and incentive reconciliation.
• Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space.
• Work with culinary team to create and/or revise banquet menus.
• Prepare, plan, organize, and execute promotion initiatives such as corporate planner days/wedding planner events.
• Plan and/or attend and/or participate in meetings with hotel staff and clients.
• Together with the Director of Marketing/Sales/F&B review and understand segmentation and specific needs of social and corporate meeting customers.
• In collaboration with the Associate Director of Conference Service, manage all 3rd party contracts related to Catering & Events.
• Conduct performance evaluations and mentor Catering Sales Managers/Executives and Coordinators.
• Facilitate and monitor training, recommend hiring, terminating, or disciplining any Catering employee.
• Respond according to the crisis management plan to any resort emergency or safety situation.
• Comply with Four Seasons standards for sales and marketing while working harmoniously and professionally with
  - workers.

What you bring

• A minimum of five years’ experience in Catering/Event Sales & Service;
• A (4) year college/university degree (or equivalent);
• Great personal and business references required;
• Excellent communication skills and a strong, innovative mindset;
• Strong community relations;
• Ability to motivate and lead a team of professionals;
• Require reading, writing, and oral proficiency in English and Portuguese;
• EU citizenship is required.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals