Digital Trader/ Gestor de Rede Lisboa

Digital Trader/ Gestor de Rede
Lisboa
Lisboa, Lisboa, Portugal

About us:

Hiscox is an international insurer specializing in luxury goods and property, as well as
- end professional insurance. As experts in risk, we give people and businesses the confidence to realize their ambitions. With offices in 9 European countries, we have a highly international staff and foster a culture of inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office, we proudly employ approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy
- life balance. As part of our commitment to our employees’
- being, we provide a 35-hour workweek and offer the option for a hybrid working schedule.

The Role:

The Digital Trader plays a key role in promoting the use of our digital tools within the broker and business partner community, actively contributing to increased sales for small brokers. The role includes establishing remote commercial contacts and managing relationships with brokers. The Digital Trader also interacts with the Change team to suggest improvements to digital platforms and provide user feedback.

Key Responsibilities:

• Promote the use of digital tools within the broker and business partner community.
• Build and maintain strong relationships with brokers and partners, fostering new business opportunities.
• Provide and promote My
  Hiscox online training to brokers for both existing and new business leads.
• Contribute to increasing income through
  - selling and
  - selling opportunities.
• Manage
  - related onsite visits and new lead engagements.
• Strategically contribute to the sales performance plan to meet targets.
• Foster the conversion of traditional business processes to
  -
  - end digital business models.
• Underwrite
  - clean projects within the authority level.
• Handle a high volume of requests from brokers efficiently.
• Collaborate with internal teams (Change, Marketing, Sales, and Underwriting Technical) to ensure constant digital channel improvements.
• Provide administrative support for users of digital platforms.
• Report technical incidents related to digital platforms to the Change/IT team.
• Proactively propose and implement workflow improvements.
• Deliver superb customer service via inbound and outbound calls.

Person Specification:

What we expect from you:

• Native Portuguese speaker with good level of Spanish.
• At least 3 years of experience in a similar role, ideally in a multinational company, with a focus on sales.
• Strong interpersonal skills and the ability to communicate effectively with clients remotely.
• Customer-focused mindset with a drive to deliver exceptional service standards.
• Ability to organize, prioritize, and plan workload to meet deadlines.
• Proactive approach to
  - solving and process improvement.
• Courage to address challenges and share ideas confidently.
• Team player with a
  - driven and
  - oriented attitude.

Why Hiscox?

At Hiscox, we believe in creating an environment where our people can thrive - both professionally and personally. Here's what we offer:

• Work-Life Balance: Enjoy a 35 hours work week and a hybrid model designed for flexibility.
• Comprehensive Benefits: Health insurance for you and your family, Life Insurance, a pension plan, sports allowance and access to mental health support.
• Sabbatical Program: Every 5 years, take a fully paid 1-month sabbatical on top of your holidays.
• Team Spirit: Be part of a collaborative and inclusive culture with opportunities to engage in local and international initiatives.

Work with amazing people and be part of a unique culture.

Why work here?

If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

Get in touch

If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right.