Digital Advisor with German & English for Santos/ Portugal! FULL Accommodation and Relocation Support /1732 Euro Lisboa

Digital Advisor with German & English for Santos/ Portugal! FULL Accommodation and Relocation Support /1732 Euro
Lisboa
Lisboa, Lisboa, Portugal

Digital Advisor with German & English for Santos/ Portugal! FULL Accommodation and Relocation Support /1732 Euro

Location: Portugal

⏰ Working Hours: Full-time (40 hours/week) | Monday – Sunday | 09:00 – 23:00

Contract: Unfixed-term contract

Probation Period: 30 Days

About our client:

Our Client is a global marketplace that connects travelers with unique accommodations in over  191 countries.  

What You’ll Do:

✔ Handle inbound/outbound calls, chat, and messages professionally and empathetically, including urgent situations.

✔ Apply for policies and ensure community satisfaction.

✔ Take ownership of user queries until resolution or escalation.

✔ Investigate and escalate urgent and sensitive matters when necessary.

✔ Manage cases involving safety concerns using
- informed methodologies.

✔ Provide exceptional claims service for Damage Protection, Liability Insurance, and Experience Liability Insurance.

✔ Identify process improvements and submit feedback.

What You Need:

1-3 years of experience in claims handling, dispute resolution, fraud/risk investigations, or insurance (property damage, healthcare claims, etc. ).

Experience in estimating losses for automobiles, watercraft, or property damage.

Strong communication,
- solving, and
- thinking skills.

Compensation & Benefits:

Gross Monthly Salary: €870

Language Complement: €50

Role Complement: €200

Loyalty Bonus: €300 (every 3 months)

Signing Bonus: €1, 000 (€500 on the 2nd month + €500 on the 3rd month)

Meal Allowance: €7. 17 per worked day

Holiday Bonus: €91. 67

Christmas Bonus: €91. 67

Performance Bonus: €120 (starting from the 4th full month of production, subject to terms and conditions)

Medical & Dental Insurance: Included after 6 months of contract

Annual Leave: 22 business days (as per Portuguese law)

Public Holidays: Compensation for working on Portuguese public holidays as per local regulations

✈ Relocation Package:

✔ Up to €200 travel reimbursement (after 3 months upon providing ticket evidence)

✔ Up to €360/month for accommodation (for the first 3 months, reimbursed monthly)

✔ Personalized accommodation assistance (temporary & permanent options available based on your needs)

Required Documents:

Criminal Record (Home/National)

Reference Letters (covering last 3 years of employment)

High School Diploma / University Degree (if applicable)

Identification (Passport or Citizen Card)

Social Security Number (National and/or Portuguese)

Proof of Address (National and/or Portuguese)

Portuguese Tax Number (NIF)

Portuguese Bank Account Details (NIB)

Start Date: Contract starts on the first day of training (fully paid our client).

For Non-Portuguese Citizens:

We assist with all required Portuguese documentation during your first day.

Interested? Apply today or reach out with any questions!