Digital Advisor with French & English for Santos/Portugal FULL Relocation and Accommodation Support Lisboa

Digital Advisor with French & English for Santos/Portugal FULL Relocation and Accommodation Support
Lisboa
Lisboa, Lisboa, Portugal

Digital Advisor with French & English for Santos/Portugal FULL Relocation and Accommodation Support!

Location: Portugal

⏰ Working Hours: Full-time (40 hours/week) | Monday – Sunday | 09:00 – 23:00

Contract: Unfixed-term contract

Probation Period: 30 Days

About our client:

Our client is a global marketplace that connects travelers with unique accommodations in over almost 200 countries.  

What You’ll Do:

✅ Handle inbound/outbound calls, chat, and messages with professionalism and empathy, including urgent situations.

✅ Apply for policies to ensure the best interest of the community.

✅ Take ownership of user queries until resolution or escalation.

✅ Investigate and escalate issues, prioritizing urgent and sensitive matters.

✅ Manage cases involving safety concerns using
- informed methodologies.

✅ Provide exceptional claims service Damage Protection, Liability Insurance, and related programs.

✅ Research, troubleshoot problems, and identify areas for improvement.

What You Need:

✔ 1-3 years of experience in claims handling, dispute resolution, fraud/risk investigations, or insurance (property damage, healthcare claims, etc. ).

✔ Experience handling and estimating contents and automobile/watercraft losses.

✔ Strong
- solving, communication, and
- thinking skills.

What We Offer:

✔ Gross Monthly Salary: €870

✔ Language Bonus: €50

✔ Holiday Bonus: €80. 83

✔ Christmas Bonus: €80. 83

✔ Performance Bonus: €120 (starting from the 4th full month of production, subject to terms and conditions)

✔ Medical & Dental Insurance: Included after 6 months of contract

✔ Annual Leave: 22 business days (as per Portuguese law)

✔ Public Holidays: Compensation provided as per Portuguese law

✔ Relocation Support:

• Up to €200 travel reimbursement (after 3 months upon evidence of ticket)
• Up to €360/month for accommodation (for the first 3 months, reimbursed monthly)
• Assistance with temporary/permanent accommodation

Start Date: Contract starts on the first day of training (fully paid by our client).

✈ For Non-Portuguese Citizens:

We assist with all required Portuguese documentation during your first day.

Documents Required:

Criminal Record (Home/National)

Reference Letters (covering the last 3 years of employment)

High School Diploma / University Degree (if applicable)

Identification (Passport or Citizen Card)

Social Security Number (National and/or Portuguese)

Proof of Address (National and/or Portuguese)

Portuguese Tax Number (NIF)

Portuguese Bank Account Details (NIB)

Interested? Apply today or reach out with any questions!