Desktop Warranty Audit Specialist Lisboa

Desktop Warranty Audit Specialist
Lisboa
Lisboa, Lisboa, Portugal

In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a Desktop Warranty Audit Specialist position.

Company Description:

They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are commited to innovation, operational excellence, and shaping the future of mobility.

Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining
-
- end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwise, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.

GBS plays a strategic role in the company's
- term success, actively contributing to its growth and development.

By joining them, you will be a part of a
- thinking team that drives impactful change and supports a dynamic operational environment.

responsabilidades chave

What you can look forward to:

• The Desktop Warranty Audit Specialist will identify and explain deviations and potential

for improvement in warranty process handling and check the effectiveness of central models for warranty application review. Within this responsible position, this role will make an important contribution to a positive customer experience in the environment of particularly
- sensitive warranty repairs at a central corporate interface between customer, service and product quality, support the achievement of

adequate cost targets and contribute to an
- proof warranty application review.

• The key responsibilities of this role are:

Preparation, implementation and
- up of desktop audits, including claim checking models

Documentation of test results and communication to the worldwide audit objects until audit is completed

Correction of incorrect claims in the warranty system

Coordinating chargebacks and causal correction of determined final deviations from all warranty audit processes

Analysis of desktop audit results and incorporating findings into improvement process of upstream application review processes and models

competências

What we are looking for:

• Education and Experience Requirements

Apprenticeship as a car mechanic/car mechatronic technician with further training as a master craftsman or technical business economist

Practical experience in the field of (commercial) vehicle engineering and knowledge of workshop and repair processes

• Skills and Competencies

Very good analytical skills and a feel for the overall context

Independent, structured and efficient way of working

Excellent teamwork skills and enjoy working in a dynamic and collaborative environment

• Additional Information

Language proficiency: fluent in oral and written English; knowledge of German

is a plus

principais benefícios

Your Benefits:

Working in a dynamic environment with vibrant team spirit

Career opportunities within the company

Home office policy of 2 days / week

Additional days off on Dec 24th and 31st

Birthday off

Referral Bonus

Life Insurance

Health Insurance, extended to family members

Reporting Line:

O2C Delivery Lead