Delivery Operations Senior Analyst - Lisbon PNS Lisboa

Delivery Operations Senior Analyst - Lisbon PNS
Lisboa
Lisboa, Portugal

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Delivery Operations Senior Analyst - Lisbon PNS, Lisbon

Client:

Gi Group Sp
A

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

32967495a158

Job Views:

31

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

We are recruiting a Delivery Operations Senior Analyst (Operations) for one of our clients in Lisbon. You are responsible for and own the delivery of service and service metrics to client as per contractual agreement, while managing all aspects of the team’s strategy, forecasting and delivery of execution excellence regarding the assigned workflows and reporting directly to the Service Delivery Lead. You will own the future growth of the established team. People management, motivation, engagement and accountability are a key function of this role.

Main Responsibilities/Accountabilities:

1. Responsibility for maintaining and developing key client relationships
2. Responsibility and ownership for the delivery of service and service metrics to client
3. Responsible for supporting quality programs
4. Responsible for embedding new processes and workflows into the team
5. Drive continuous improvement and value add initiatives
6. Responsibility for meeting the obligations established within the contract
7. Allocating resources and responsibilities across the team to deliver business results and develop team members
8. Responsibility for team members’ formal evaluation processes including career development, salary review and performance management

Who we are looking for:

1. Experience in Trust and Safety
2. Multi-party management (subcontractors, client, other vendors etc. )
3. Demonstration of ability to meet SLAs / metrics
4. Revenue / financial management
5. Strong organizational,
   - tasking, and
   - management skills
6. Excellent negotiation, influence, mediation and conflict management skills
7. Ability to work in a
   - driven high demand environment
8. Service focused with ability to meet targets on a continuing basis
9. Proven focus on Continuous improvement and adding value to clients
10. Proven experience managing matters involving sensitive and challenging
    - generated content with good judgment, discretion, and sensitivity.

What we offer:

• Direct contract with the client
• Growth opportunities
• Health insurance
• Flexible Benefits Bonus