Data Center Customer Operations III Lisboa

Data Center Customer Operations III
Lisboa
Lisboa, Portugal

Who are we?

Data Center Customer Operations III

Job Summary

Applies acquired job skills to work on tasks that are
- routine in nature. Focus is on
- routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to
  - routine work orders by adhering to commitment times.
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of
  - standard procedure escalation requests.
• Ensures adherence to commit times within standard operating procedures.
• Maintains detailed written records of all work activity.
• Updates local asset databases and other systems.

Installations

• Rack and stack
  - routine customer equipment tickets. Supports
  - cage infrastructure installations by following the standard operating procedures of
  - routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets;
  - basic cage installs for mesh and overhead cable trays; and performs tape changes and standard operating
  - up changes.

Cross-Connect

• Supports
  - routine datacenter standard operating
  - connect work order requests (installs, terminations, modifications, and testing).
• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and
  - routine
  - building cross connects.
• Learns to install 'across' connect circuits (switched, multiplexed, etc. ), under supervision.

Testing / Troubleshooting

• Supports
  - routine standard operating testing and standard operating installations of customer assets.
• Supports standard operating procedures of layer 1
  - connect certification testing.
• May learn
  - standard operating testing, such as: layer 2 and layer 3 testing, under supervision.

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary.
• Supports standard operating procedural tasks and provides
  - up assistance to team members when necessary.

Customer Management

• Supports customer satisfaction with timely adherence to following
  - routine execution order requirements.
• Delivers a high level of service and an excellent customer experience when interfacing with customers.
• Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines.
• Supports customers
  - site by providing access control and escorting services.

Projects

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision.
• Supports vendors on projects.
• Supports physical customer audits.

Training

• Completes all assigned training in a timely manner.
• May provide support to new hires.

Qualifications

• Typically requires a high school diploma and 1-2 years of equivalent work experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U. S. , an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.