Data Analyst for Quality Customer Service & Cross Programmes Coimbra

Data Analyst for Quality Customer Service & Cross Programmes
Coimbra
Coimbra, Coimbra District, Portugal

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Data Analyst for Quality Customer Service & Cross Programmes, Coimbra

Location: Coimbra, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

27f0aefd265a

Job Views:

27

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Responsibilities - your mission

You will join a recently created team in charge of transverse activities in Quality for Customer Services & Cross-Programmes leading quality process management, quality standards integration, change & quality mindset, customer centricity, strategy, performance, and communication. The Job Holder will contribute to increase quality footprint in the business by interconnecting & building synergies among the team transverse scope.

The Job Holder will lead the Quality Performance in Customer Services and Cross-Programme, and the internal performance of Quality Customer Services & Cross Programme organization. Complementarily, current dashboards are using a manual process for which the Job Holder will digitize/automate them.

The Job Holder will be responsible to:

1. Measure Business and Quality for Customers Services & Cross Programmes performance via collection, consolidation, and synthesis of performance indicators. Scope includes:

• All Airbus Programmes performance for the Quality part
• Customer Services performance for the Quality part
• Internal performance of Quality Customer Services & Cross Programme organization

Additionally, the Job Holder will contribute and/or lead other activities as part of the transverse portfolio of the team.

Requirements - our ideal candidate will have

1. Diploma or Bachelor + Master degree in Data Analytics or other relevant fields
2. Business fluent in English (French desirable)
3. Good knowledge in Airbus Analytics Platforms (e. g. Skywise including Contour, Slate and Code Repository)
4. Ability to solve problems and seek root causes through data
5. Programming skills in Python/Pyspark, R, JAVA or equivalent
6. Experience with data management
7. Experience with stakeholder management and a customer oriented mindset
8. Understanding of Performance Management, Project Management (e. g. Waterfall and Agile methodology)
9. Structured way of working with resilience and proactiveness
10. Ability to simplify the business and communicate easily
11. Flexibility and a team player with innovative thinking
12. Reliable, pragmatic and assertive
13. Leadership skills and ability to convince and influence

Benefits - what’s in it for you

Diverse career opportunities within Airbus European core countries or in other regions around the world.

A hybrid working model, allowing you to combine onsite and offsite work.

A motivated and fun crew to grow and build and shape the GBS together.

An intense and exciting onboarding experience.

Your application:

Airbus offers a wide variety of competitive benefits and development opportunities. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.