Danish-Speaking Customer Support Lisboa

Danish-Speaking Customer Support
Lisboa
Lisboa, Portugal

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Danish-Speaking Customer Support, Lisboa

Client:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

Job Views:

6

Posted:

07. 02. 2025

Expiry Date:

24. 03. 2025

Job Description:

Job Title: Remote Danish-Speaking Customer Service Representative

Location: Braga, Portugal

Industry: Website Technical Solutions

Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:

• Health and Life Insurance (Comprehensive coverage from day one)
• Company-Provided Equipment (Laptop, tools, and software)

Work Onsite: The role is based onsite in Braga, Portugal

Shift Details:

• Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)
• Shift Pattern: Rotating shifts covering morning, afternoon, and night shifts

Language Requirements:

• Danish (Minimum C2 level required)

Job Overview:

We are seeking a Danish-Speaking Customer Service Representative to join our growing team in Braga, Portugal. This is an exciting opportunity to work onsite in the website technical solutions industry, helping customers with their technical queries and providing excellent service.

The successful candidate will assist Danish-speaking customers with various technical issues related to website services. You will troubleshoot problems, provide guidance on the usage of website tools, and ensure customers receive timely, effective support.

You will be working onsite in Braga, providing assistance through multiple channels including phone, email, and live chat. Your role will directly contribute to customer satisfaction and the overall success of the company.

In addition to providing customer support, you will receive comprehensive training, the necessary tools to perform your duties, and access to various career development opportunities.

Key Responsibilities:

• Provide
  - quality customer service to Danish-speaking clients, assisting with technical issues related to website services and solutions
• Troubleshoot technical issues, analyze customer queries, and deliver efficient solutions
• Guide customers through technical steps, ensuring they understand and can utilize website features
• Assist customers with
  - related problems, ensuring prompt resolutions
• Document all interactions with customers using our CRM system
• Escalate complex issues to appropriate teams when necessary
• Maintain confidentiality and adhere to data protection policies
• Provide feedback to management about recurring issues
• Work under pressure during peak times and handle multiple inquiries
• Ensure customer satisfaction by resolving issues in a timely manner
• Collaborate with colleagues to share knowledge
• Assist customers with account settings, billing issues, and general troubleshooting
• Follow company guidelines while maintaining quality in service delivery

Skills and Qualifications:

• Fluency in Danish (Minimum C2 level required)
• Intermediate English (B2 level or higher preferred)
• Strong communication skills, both verbal and written
• Technical aptitude and willingness to learn
• Ability to work in a
  - paced environment
• Strong
  - solving skills
• Comfort with night shifts and weekends
• Strong attention to detail
• EU ID required for work in Portugal
• Residence Card (for
  - EU nationals)

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage from day one
• Career Growth Opportunities: Continuous training and internal promotion opportunities
• Meal Allowance: Daily meal allowance to cover lunch and snacks
• Transport Allowance: Monthly allowance to assist with transportation costs
• Professional Development: Access to certifications and training
• Company-Provided Equipment: Laptop and necessary tools
• Collaborative Work Environment: Be part of a friendly,
  - oriented atmosphere