Czech speaking - Operations Customer Experts for Healthcare Company m/f/x Lisboa

Czech speaking - Operations Customer Experts for Healthcare Company m/f/x
Lisboa
Lisboa, Portugal

Operations Customer Experts for Healthcare company - Czech speaker m/f/x

World Talent Selection is an International Recruitment company based in Portugal. We specialize in recruiting Talent in the areas of Customer Service, Tourism and Secretariat in several markets.

You speak Czech and have a passion for Healthcare? We are recruiting Czech speakers for Operations Customer Expert in Lisbon!

• Customer Support: Provide assistance via phone, email, and chat for inquiries about insulin pumps, accessories, and related services.
  
  
• Product Expertise: Share comprehensive information about products and services, helping customers make informed decisions tailored to their needs.
  
  
• Technical Assistance: Assist customers in connecting insulin pumps to smartphone apps for seamless integration and optimal usability.
  
  
• Empathetic Problem Solving: Address customer inquiries with a high level of empathy, ensuring satisfaction and fostering trust in every interaction.
  
  
• User Guidance: Educate and guide users on the effective use and management of their insulin pumps, empowering them to navigate their healthcare journey confidently.
  
  
• Documentation: Maintain detailed records of all customer interactions and inquiries using the SAP CRM system for accurate tracking and
  - up.
  
  
• Issue Escalation: Identify and escalate complex or unresolved issues to
  - level support or management, ensuring prompt resolution.
  
  
• Cross-Team Collaboration: Work closely with local 2nd Level Support and internal departments to provide efficient and effective solutions to customer concerns.
  
  
• Database Management: Perform routine customer service tasks, including updating and maintaining the customer database.
  
  
• Proactive Outreach: Conduct
  - up communications to assess and enhance customer satisfaction levels, identifying areas for improvement.
  
  
• Complaint Management: Handle complaints and oversee the returns process in compliance with company policies.
  
  

What you need to know to have a chance of getting this job:

• Fluent in Czech & English (C1)
  
  
• Experience in Customer Support/Technical Support
  
  
• Great communication skills
  
  
• High school diploma minimum
  
  
• Valid work permit in Portugal
  
  

You will benefit:

• Competitive salary + Bonuses + Meal allowance
  
  
• Work in sunny Lisbon Office
  
  
• Work schedule: Monday to Sunday between 7am to 10pm // 8h per day with 2 days off per week / Rotating Shifts.
  
  
• Private Healthcare & Dentalcare from contract signature
  
  
• Stable work and career progression;
  
  

And for candidates abroad:

• Airport Pick-up
  
  
• Flight refund after 9 months in the company
  
  
• Accommodation in a room in a flat shared with other employees