Czech-Speaking Customer Service Representative - Remote Braga

Czech-Speaking Customer Service Representative - Remote
Braga
Braga, Braga, Portugal

col-wide
Job Description:

Job Title:Remote Czech-Speaking Customer Service Representative

Location:Braga, Portugal

Industry:Website Technical Solutions

Job Type:Full-Time (Rotative Shifts)

Salary & Benefits:

Competitive Salary

Health and Life Insurance (Comprehensive coverage from day one)

Meal Allowance

Transport Allowance

Career Growth & Development Opportunities

Company-Provided Equipment (Laptop, tools, and software)

Work Onsite:The role is based onsite in Braga, Portugal

Shift Details:

Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)

Days Off: 2 Rotative Days per week

Shift Pattern: Rotating shifts covering morning, afternoon, and night shifts

Language Requirements:

Czech (Minimum C2 level required)

English (Intermediate proficiency preferred)

Job Description:

We are seeking a Czech-Speaking Customer Service Representative to join our growing team in Braga, Portugal. This is an exciting opportunity to work onsite in the website technical solutions industry, helping customers with their technical queries and providing excellent service in a
- paced, innovative environment. If you are passionate about technology,
- solving, and customer service, this is the role for you!

The successful candidate will play a key role in assisting Czech-speaking customers with various technical issues related to website services. You will troubleshoot problems, provide guidance on the usage of website tools, and ensure customers receive timely, effective support. While previous experience in customer service or technical support is beneficial, it is not required. We value people who are eager to learn, adaptable, and able to thrive in a dynamic work environment.

You will be working onsite in Braga, providing assistance through multiple channels including phone, email, and live chat. As a key part of the team, your role will directly contribute to customer satisfaction and the overall success of the company.

In addition to providing customer support, you will receive comprehensive training, the necessary tools to perform your duties, and access to various career development opportunities. We pride ourselves on creating an inclusive and collaborative work environment that fosters growth and advancement.

Key Responsibilities:

Provide
- quality customer service to Czech-speaking clients, assisting with technical issues related to website services and solutions

Troubleshoot technical issues, analyze customer queries, and deliver efficient solutions for website setup, configuration, and usage

Guide customers through technical steps, ensuring they understand and can fully utilize website features

Assist customers with
- related problems, including errors or performance issues, ensuring prompt resolutions

Document all interactions with customers using our customer relationship management (CRM) system for tracking and
- up purposes

Escalate complex issues to appropriate teams when necessary, ensuring customer concerns are resolved as quickly as possible

Maintain confidentiality and adhere to data protection policies while handling sensitive customer information

Provide feedback to management about recurring issues or improvements that could enhance the customer experience

Work under pressure during peak times and handle multiple customer inquiries at once

Ensure customer satisfaction by resolving issues in a timely and professional manner

Collaborate with colleagues to share knowledge and help solve challenges to improve the overall customer experience

Assist customers with account settings, billing issues, website features, and general troubleshooting

Follow company guidelines while maintaining quality and consistency in customer service delivery

Skills and Qualifications:

Fluency in Czech (Minimum C2 level required)

Intermediate English (B2 level or higher preferred)

Prior experience in customer service or technical support is a bonus but not a requirement

Strong communication skills, both verbal and written, with a
- first attitude

Technical aptitude and a willingness to learn and troubleshoot website services

Ability to work in a
- paced environment, managing multiple tasks and customer interactions simultaneously

Strong
- solving skills with the ability to quickly analyze and resolve technical issues

Comfort with night shifts and working on weekends as part of the 24/7 rotating shift pattern

Ability to handle repetitive tasks while maintaining focus and efficiency

Strong attention to detail and the ability to document and track customer issues accurately

EU ID required for work in Portugal

Residence Card (for
- EU nationals)

Additional Benefits:

Health and Life Insurance: Comprehensive coverage from day one, ensuring your
- being

Career Growth Opportunities: Continuous training and internal promotion opportunities to grow your career

Meal Allowance: Daily meal allowance to cover lunch and snacks

Transport Allowance: Monthly allowance to assist with transportation costs

Professional Development: Access to certifications and career advancement training to help you grow in your role

Company-Provided Equipment: Laptop and all necessary tools to help you succeed in your role

Collaborative Work Environment: Be part of a friendly,
- oriented atmosphere where cooperation and support are key to success