Customer Support With Italian (Lisbon / Portugal) Lisboa

Customer Support With Italian (Lisbon / Portugal)
Lisboa
Lisboa, Lisboa, Portugal

Description

Embrace the future!Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the
- loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding
- channel support to users of the service. You can see the details below and we would be happy to address any questions you might have. RESPONSIBILITIESYou will be answering to the customers queries via phone,
- mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
Provide general and technical support to customers who use any of our client's paid products
Escalate complex problems according to defined procedures

Requirements

REQUIREMENTSAt least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
Good communication skills, both verbal and oral
Native Italian level written and spoken communication skills
Minimum B2 Level English Spoken and Written
European Nationality or Portuguese Work Permit
Proactive attitude and strong
- spirit
Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an
- changing organism
Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Offer

OUR OFFERPleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
Professional development and clear career path
Training & development opportunities
Competitive salary & relocation allowance**Relocation applicable only for international candidates joining us from abroad.

Conocimientos:Customer Service, Problem-Solving, Troubleshooting, Customer Support